Completely Covered Insurance

Iam very disappointed with the phone call I just had with a customer service representative named Maritsa at Massapequa branch. I asked her to speak directly with Cathy and she shunned me off an was extremely rude and disrespectful to me. She never transferred me to her. When I told her I needed to see if Cathy was faxed important paperwork from the dealer that I just purchased a new car from, she was extremely rude and downright cruel.

She told me that I was rude when I told her that I didn't want to continue to be disrespected by her because her behavior was extremely disappointing and extremely disrespectful to me. I just wanted to speak with Cathy who I've been dealing with for over ten years. She had a very nasty attitude and hung the phone up on me after saying some more disturbing things.

Now here Iam still wondering what is going on with my process. Very leery to call back for the fear that she will answer the phone and commit another egregious act towards me. Iam appalled by her behavior and downright disgusted. I will be taking my business elsewhere when my policy is up. Someone needs to explain to Maritsa that kindness goes a long way.

Being rude and nasty at work only leads to uncomfortable situations. Which can eventually lead to termination. The most horrific customer service experience I have ever encountered in my 46 years on this earth. God bless.

Completely Covered Insurance is a great Insurance Agency. I get friendly, prompt service at a fair and reasonable price. I highly recommenced Mike, Alisa and their staff to handle your insurance needs.

One of the best businesses I have ever worked with in New York. They are always so sweet and friendly. And the most important they know their job and always extremely helpful. I need to mention especially Cathy. She is a highly experience professional who can always solve any of your issues

This place is great. Not only do they always find you the most competitive rates, but also the best coverage. Their customer service is top notch and they are always there to help. Maritza, especially, seems to always go above and beyond.

Completely Covered is a perfect name for this Insurance Agency, it's a relief to finally find one company that can take care of everything I need. Everyone that I've dealt with has been extremely knowledgeable, helpful and patient in getting me covered the right way. In particular, Claudia has gone above and beyond a couple times for me. Thanks Claudia!

Mike Cracco at Completely Covered is hands down the best person to go to for insurance. He was able to settle a large homeowners claim for me and my family, was then able to switch my policy and save me over $700 for the year. Additionally, Mike switch my auto policies and saved me $100 per month. Currently, Mike is working on getting us life insurance and D&O insurance for my private business. I highly recommend him and his business!

I've worked here for almost 17 years. We are very customer service oriented. For Businesses, we can guarantee delivery of a certificate same day. We offer Home, Auto, Flood, Renters, Business, (small and large). Motorcycle, Boat, Scooters, Classic Autos. etc. please call our full service agency for all your insurance needs!

As an employee, I really enjoy working in this office! The staff is great, and the owner is very hands-on! We have a very personal relationship with our clients, and we do everything we can to make sure we find the best fit for every customer that calls or comes into our office! :-