Jaffe Insurance

Cesar Calderon has been my guy at Jaffe Insurance for almost 20 years. I started with just auto insurance and later added renters insurance and, finally, homeowners insurance. I could not be happier with his service. He makes sure to answer my questions thoroughly and always checks that I have the perfect coverage for whatever the need. Even as he has been promoted through the years, he has ALWAYS taken the time to take my calls and respond to my emails, no matter how small my requests.

Something as ridiculous as an address change always gets met with "Don't worry, I will handle this personally". I am so happy with my coverage and with the personalized attention I receive every single time from Cesar. THANK YOU!

Jennifer Thompson at Jaffe Insurance is an outstanding insurance agent. She is professional, highly knowledgable about the California market, intelligent, organized, responsive, and nice. I have worked with her for many years for our family's various insurance needs and she's been so consistently good that my husband began working with her for his business insurance needs. We highly recommend Jennifer.

I've been with Jaffe for 18 years. I've worked with a few different agents there in that time and Jazmine Ramirez is, hands down, the best one. She is always available, comes up with options and is really helpful all around. She has been extremely helpful with the many changes Covid has brought. She is easy to work with and I'm really grateful to her.

I'm really picky and have been looking to switch insurance providers for a year. No one quite measured up until I met Cesar. He's super responsive, professional and an absolute rockstar! His rates were better than anything I found on my own and he made the transition process completely seamless. He's been amazing to work with and I feel fortunate to have found him.

I have maintained my homeowner's, auto, and collections/scheduled property insurance policies with Jaffe Insurance for over 20 years. I was originally referred to Craig Jaffe, but later began working with Jennifer Thompson. Jennifer provides excellent prompt and personal service, and responded to our changing needs, always presenting the best options and clearly explaining them.

She even helped me to get renter's insurance for my daughter's apartment in Chicago. I highly recommend Jaffe Insurance and Jennifer Thompson to anyone looking for insurance with one of the best companies, all while receiving personal attention. It has been such a pleasure working with Jennifer. If you are looking for a personal insurance agent--someone who will consider your needs, give helpful advice, and never under or over sell you on products--rather than an online policy with an agent you never connect with, this is the agency for you.

THIS AGENCY IS FUCKING BULLSHIT. I never write reviews and I wish I could rate ZERO STARS, but I'm hoping this one saves another person's time, energy and money! My experience with this company a little over a year now has been nothing short of a nightmare and hassle. You want to speak with someone directly for Mercury Insurance? Don't bother because the operator transfers you to whoever without investigating the reason for your call, and once transferred to whomever the machine answers.

Every time. Your Mercury policy pricing will never be consistent so be ready to have money drawn out of your accounts without your permission during a global pandemic. Also, don't bother to make or request changes to your policy two months prior to your scheduled auto renewal because the request will be neglected and more money will still be taken from you against your requests. RUN FOR THE HILLS.

Cesar is the best for advising on insurance needs. I have known and worked with him for the last 15 years with great success. He always puts customer's interest first and provides options to minimize cost but maximize benefits. I recently had an issue with a home Entreteinment equipment and learned that Cesar had included a Home Systems Protection package to my homeowners policy which helped me get my claim successfully approved and minimize the cost. I appreciate Cesar thoughtfulness and thinking ahead!

I cannot express my gratitude for Jaffe insurance's team as whole, and especially my insurance agent Jazmine! Jazmine from the start was extremely knowledgeable, timely, and personable. She provided me so much comfort and ease as we navigated through many different insurance options. She was so patient and addressed all my questions until I felt confident in my coverage.

She ended up providing me the perfect car insurance. Not only am I 100% satisfied with my coverage and cost, Jazmine continues to check in on me on a monthly basis to ensure everything is going well. If I have any concerns or questions, she immediately gets back to me that same day. I have never in my life experienced such amazing customer service. I find myself so lucky to have stumbled upon a company like Jaffe's!

I decided to write an update review.my experienced improved quickly and email responses were very quick. I work a very busy job so having the ability to get responses via email is crucial. I appreciate when an employee makes the effort to make sure my complaint is heard and the experience changes. I thought about jumping ship but since they stepped up, I feel they deserve another shot.

I've been a customer of Cesar for over 10 years now- probably closer to 15. He's always been professional yet personable. I don't reach out often, but somehow he remembers me every time I do. He always makes me feel like my concerns are his concerns and he will find some answers for me. Excellent service! I can't recommend him enough.

Cesar is the best! Really gives you an amazing service for a great price. Ask for him to be your agent!

Great customer service as always! I asked Cesar if he can help me with an issue I had and he was more than happy to help! Not to mention that it was on a weekend and he took the time to respond even when he was not on the clock. Great service and amazing agents! We totally recommend!

Not the greatest with follow-through. Sent over my info to Maria, and asked for a quote, but never got it and my request was apparently forgotten about.

Cesar Calderon is an awesome insurance agent. Over the years Cesar has been helping my family and I with all our insurance needs. He is very reliable, courteous and professional and has always exceeded my expectations. I recommend Cesar to all my friends and family and I have no doubt he will go above and beyond to assist them with a sense of urgency. It is a great pleasure doing business with Jaffe Insurance Agency because of Cesar. Sandra P

Anytime you have an issue, Jaffe Insurance is horrible to deal with. My agent slipped a coverage item for Identity Theft into the fine print on my homeowners policy without my permission but they refused to do anything to correct the charges that slipped past me since I trusted that they followed my instructions and duplicated my old policy which did not have this optional coverage (they removed the extra added coverage from the policy when I finally found it but would not work with me or take responsibility for their error and/or deceptive practices).

What does Identity Theft have to do with homeowners insurance, anyway? Tracy who is some sort of manager or supervisor Jaffe Insurance was not helpful at all and just gave me a bit of an attitude then basically just tried to get rid of me. Plus the rep named Denny that initially assisted me was not providing me with good service at all (he is apparently no longer with the company).

Good coverage and prices but absolutely terrible customer service! But their low rates don't make up for their lack of quality service & professionalism. Even the owner of Jaffe Ins has a attitude problem!

I want to say that my agent Caesar Calderon made getting insurance simple and stress free. He was easy going and most importantly reliable and honest. These days it's hard to find someone who is trying to give you the best quote that fits your needs but he nailed it. Down to the last part of starting the payment plan, there were options and ways to make it work and he gave me choices which I much appreciated. I think he's learned from the best and deffintly made getting car insurance pleasant. Thank you Caesar. Your a rock star :

Caesar Calderon was extremely friendly when I first called to obtain a quote. My youngest daughter was having a hard time getting auto insurance. They were very professional and prompt. They had the best quote for us. Today I had to make some adjustments and Cesar again came through and also sent me a breakdown of the monthly costs. They are local and that is also important for me. Thanks.