We are an independent, father and son owned and operated insurance agency in Laguna Hills serving South Orange County. As independent agents we offer policies written through many different carriers in California, we can help find the carrier that fits you and your needs the best. We pride ourselves on educating our clients about the coverages that are available and helping them make informed decisions about what is best for them and their families while working within their budget.For our more comprehensive philosophy regarding our business and service we offer to our clients, please follow the link to our about us page.
Reviews (3)
K. N.
Nov 17, 2021
Amy Spencer
Jun 10, 2020
Jon has been so helpful. He has spent literally countless hours with me, helping me weigh my options. Even after all of the time he spent, he recommended staying with my current policies. I find it very refreshing that someone in business for themselves would be honest with me and recommend what he truly felt was the best option for my family, even if it meant not getting the business. I wish all salespeople were like this. I would highly recommend this business.
Sami Slocum
May 05, 2018
Jon Firey and Mercury Insurance the Grinch's that stole my Xmas! I was a customer of this insurance company for 5 years! I never made one claim on my home insurance policy! But always paid in and on time. Because of hardships I had to sell my home. I had paid a full years insurance to Jon and Mercury and was only asking for MY money back. I called Jon over 6 times to remind him to follow up with Mercury Insurance!
As he was my agent, and I thought he was supposed to fight for my interest. I literally have waited a full year for this money. It was promised me it would be sent before Xmas this year. So for the first time in 4 years I planed to go see my kids, grandson, and family for Xmas and was going to use MY money back from my overpayments to Jon and Mercury Insurance.
Well for the 7th time I did not receive my check after calling Jon. Mind you I was very patient and waited almost a month every time before calling Jon back. Well I bought the plane tickets and was waiting for MY money back to book my hotel to see my family. I called Jon like I told him I would because I waited for another whole month for my money.
He was at the airport with his family and acted Like I was totally inconsiderate to bother him? When he was using my money that I paid him and Mercury to take his family on their Xmas trip. And Yelled at me for inconveniencing him on his family trip. Then told me to call the insurance company myself. Wow great customer service Jon. All I can say is I hope none of you, have a claim while he is on vacation, good luck, and get ready to get yelled at.
Once again this was not even a claim this was my money they STOLE for over a year! Sincerely the customer that got Xmas stolen from the grinch Jon Firey and Mercury Insurance! Ba humbug back at you Jon!
As he was my agent, and I thought he was supposed to fight for my interest. I literally have waited a full year for this money. It was promised me it would be sent before Xmas this year. So for the first time in 4 years I planed to go see my kids, grandson, and family for Xmas and was going to use MY money back from my overpayments to Jon and Mercury Insurance.
Well for the 7th time I did not receive my check after calling Jon. Mind you I was very patient and waited almost a month every time before calling Jon back. Well I bought the plane tickets and was waiting for MY money back to book my hotel to see my family. I called Jon like I told him I would because I waited for another whole month for my money.
He was at the airport with his family and acted Like I was totally inconsiderate to bother him? When he was using my money that I paid him and Mercury to take his family on their Xmas trip. And Yelled at me for inconveniencing him on his family trip. Then told me to call the insurance company myself. Wow great customer service Jon. All I can say is I hope none of you, have a claim while he is on vacation, good luck, and get ready to get yelled at.
Once again this was not even a claim this was my money they STOLE for over a year! Sincerely the customer that got Xmas stolen from the grinch Jon Firey and Mercury Insurance! Ba humbug back at you Jon!
