Quietly behind the scenes, it's there for you day-in, day-out. And, when losses happen, it takes center stage, orchestrating a prompt and satisfactory resolution. If and when you have an insurance claim, you'll discover that "prompt and satisfactory" are commitments we take very seriously. Founded in 1911, we have been insuring Hawaii's residents and businesses for over a century.Because of our longevity, we understand the unique insurance needs of our customers and are equipped with the local knowledge to provide fast, professional, and courteous service.
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Get solid insurance protection and competitive rates, with coverage that's custom-designed for your lifestyle. If your home is damaged or uninhabitable, First Insurance will deliver prompt, local claims service. We are a locally-based insurance company with leaders who can make decisions quickly to get you back to normal.
Get solid insurance protection, local service and competitive rates, with custom-designed business insurance. You've worked hard to build your business - now safeguard it with Hawaii's largest business insurer. Because when your business operations are interrupted, a worksite accident occurs, or you're hit with a liability claim, it will be a relief to know that your local insurance company is right there waiting to help. Our safety resources help you stop claims before they occur with smart, proactive strategies.
Reviews (10)
Harold Marx
Jun 24, 2022
I operation for brother-in-law went very well. This is the second eye Jenkins clinic with Dr Peterson and others assisting. I had my right eye done 15 years ago, still works well. And another brother-in-law had both eyes done. He wears glasses for reading. Lifetime guarantee if follow up surgery is needed
Jessica Burns
Mar 17, 2022
Rip off! I had 3 vehicles insured by this so-called Auto Insurance Company for about 10 years. Paid my monthly premiums of about $300-$400. Got into 1 car accident which was my fault. No one was injured so there was no medical costs. Next thing I know, they are not renewing my policy because of the loss. Why do we have automobile insurance for!?!? They claim to have great customer service! I guess they are liars!
Dana Knops
Feb 13, 2022
Jeffery Allen
Aug 04, 2021
When you make an agreement with someone, you keep it, you don't break it! you explain everything up front, you agree to it, but when you make up rules as you go along that does not qualify as agreemen. The agreement, it is not to be changed because you feel like it or because you did not tell me the truth in the beginning, that's what has happened, when you don't tell people the truth it becomes a lie, when it is exposed, they don't want you to know many things, that's why they don't tell you up front, so in this process how can you trust them!? remember and agreement means 100% from you 100% from me! when you don't tell me the truth up front you have lied.
Another words when you know you're not truthful up front, you're lying. (Where is the trust and the honesty, integrity, responsibility, respect. This is so sad because it happens all the time to many people! We are not to be subjects of deceit, disrespect, dishonesty)!
Another words when you know you're not truthful up front, you're lying. (Where is the trust and the honesty, integrity, responsibility, respect. This is so sad because it happens all the time to many people! We are not to be subjects of deceit, disrespect, dishonesty)!
Lauren S.
Jul 07, 2021
I manage rental properties and recently a couple of them experienced water damage during some severe unexpected weather. Fortunately my clients had insurance, but unfortunately some of them did not have First Insurance. Working with 4 multiple big-name insurance companies simultaneously allowed me to distinguish the differences in quality right away.
Not only was First Insurance the most responsive and had the best customer service, they had everything squared away BEFORE the other three companies contacted me to coordinate their investigation of damages. HUGE MAHALO to Jason Yuen, who went above and beyond my expectations and responded to every email/phone call, patiently explaining every step of the process.
If I had a question he wasn't 100% sure about, he let me know he would check on it and get back to me. AND HE DID! Right away! The other companies just kept telling me conflicting information rather than fact-checking. His professionalism and kindness is why I will be switching my personal insurance to First Insurance, and highly recommend others think about doing them same!
Not only was First Insurance the most responsive and had the best customer service, they had everything squared away BEFORE the other three companies contacted me to coordinate their investigation of damages. HUGE MAHALO to Jason Yuen, who went above and beyond my expectations and responded to every email/phone call, patiently explaining every step of the process.
If I had a question he wasn't 100% sure about, he let me know he would check on it and get back to me. AND HE DID! Right away! The other companies just kept telling me conflicting information rather than fact-checking. His professionalism and kindness is why I will be switching my personal insurance to First Insurance, and highly recommend others think about doing them same!
Morgan Sedgwick
Apr 28, 2021
I chose them for my commercial insurance due to their reputation as affordable and great customer service. I was recently rear ended and the insurance agents/adjusters were all super helpful kind and very on it with follow up calls and making things happen! I was incredibly impressed! I had no wait times on the phone to make my claim and the lady who took my info was sooo sweet!
Sharon Soper
Apr 15, 2021
Corey Wong
Nov 26, 2019
I had a great experience with the adjuster, Alton Porlas. When my daughter was in an auto accident last year, Alton, guided us through the whole process of dealing with the other person's insurance to getting our car repaired. He was patient, understanding and very knowledgeable. The experience made me happy I was with First Insurance.
Insook Kim
Jun 24, 2019
I was involved in rear-ended accident. The at-fault party's insurance was rental car company. I thought I could handle without involvement of our insurance claim adjuster. The rental car company took 3 weeks and sent the check for amount a lot less than the appraisal's recommendation. At this point, I called First Insurance to file the claim. The same day, Alton called me at 4:30 which is closed office hour. He was so helpful in recommending body shop and rental car arrangement. Everything went so smooth! Much appreciation for such whole-hearted service by Alton
Betsy Morrigan
Jan 20, 2019
Ryan was so great to work with. His client hit my car, but Ryan at First Insurance treated me like his most valued customer. What I liked best were his fast, honest, and helpful responses to my questions, and how he carefully and effectively guided me through the whole process of getting my car repaired and a rental for me during that time. Thank you, Ryan, for masterminding the whole detailed process so thoughtfully and responsibly.
