Western National Insurance Group is a private mutual insurance company with 120 years of experience serving policyholders' property-and-casualty insurance needs. From our roots as a St. Paul-based fire insurance company for Minnesota's creameries and cheese factories to our current role as a super-regional insurance company for individuals, families, and businesses all over the Midwestern, Northwestern, and Southwestern United States, our company has always defined success as a measure of the relationships we've built over time.
Services
At Western National, we believe that accessing your account information should be three things: quick, easy, and convenient. With quick and simple policy viewing options, easy-to-use payment methods, and convenient billing plans, managing your insurance policies and payments has never been easier. MyAccount is our easy-to-use online bill payment and policy viewing tool designed to save you time, money, and the clutter of paper statements. Sign up or log in to take advantage of this fast and free payment option today.
With our commitment to taking personal responsibility and pride in providing proactive, courteous, and fair service, Western National's professional Claims Staff continues to set the industry standard for policyholder satisfaction. From "fender-benders" and on-the-job injuries to full-scale catastrophe storm damage, Western National understands that providing quality claim service will always be the most important part of our promise to you. Our Claims Staff is headquartered in our Edina, Minnesota office.
Western National offers a wide variety of both personal and commercial insurance products and services, all available at affordable and competitive prices. We're proud to back these insurance products with outstanding financial stability, which is evident in our strong balance sheet, our inclusion in the Ward's Top 50 Benchmark Group of Property & Casualty Companies, and our A+ financial rating from the insurance industry's premier rating organization, A.M. Best.As for the most important part of our insurance products-the promise to pay valid claims-we set the standard for claims service quality.
Western National has been providing high quality insurance coverage to businesses for over a century. As a financially stable insurer with a commercial staff averaging 20+ years of industry experience, we are well-equipped to tailor a program to fit your company's unique insurance needs. With a variety of benefits, including access to our expert Loss Control staff and our library of safety and compliance resources, we're confident that Western National provides your company with a combination of coverage, price, and service that amounts to industry-best business protection.
Reviews (10)
Waffle House
Jun 09, 2022
Be aware, this insurance company changes policy and does not properly inform its customers. My policy use to have a matching endorsement and apparently it was removed in 2020. My insurance agent states that Western sent a letter but I don't remember getting one. Now I'm on the hook to replace half of my siding. All of my neighbors are getting full replacement minus deductible.
I have been with his company for over 10 years and this is what I get for my loyalty. The insurance claim paperwork came in and they low balled on everything. From the roof to siding and AC repair. I would stay with Western if they covered all my repairs but they won't. I will be changing companies. 10 years loyalty gone down the drain. Extremely disappointed.
I have been with his company for over 10 years and this is what I get for my loyalty. The insurance claim paperwork came in and they low balled on everything. From the roof to siding and AC repair. I would stay with Western if they covered all my repairs but they won't. I will be changing companies. 10 years loyalty gone down the drain. Extremely disappointed.
Jeremy Glawe
May 12, 2022
Avoid this company and and any insurance agent that pushes them. If you happen to have them already be advised to reconsider. The only thing this company is good at is taking your money. Customer service is non-existent. Their policies cover nothing. I was left hanging eight weeks for my dock pretty simple claim just to get a denial. Even the insurance agent was surprised! That was time I could have used to better my own situation. I will be dropping Western National at my earliest convenience.
Eric Difrancesco
May 12, 2022
I lost my license due to an accident not of my doing. I was automatically dropped, sent an invoice, then sent a follow up letter threatening to send my outstanding last payment to collections, in under 2 weeks. The service is awful! I am reporting these crooks to the Department of Insurance because this is the worst experience I have ever had and insurance companies should have customer service considering they don't really provide me any services, just hold my money.
Ricky Small
Apr 26, 2022
I've had them for several years for commercial insurance I've never filled a claim my entire life and when it came time to file one the adjuster who came out said to me they don't believe you and it's probably not goin to be covered. This company is a joke no wonder they got a bad rating needless to say they're canceled.
Derek F.
Mar 27, 2022
Donald Dornacker
Feb 25, 2022
Sharon
Feb 05, 2022
It's painfully clear that the insurance adjuster in my case is incredibly unprofessional and clearly doesn't have my best interests at heart!. The customer service person at the MN office was very dismissive and I got no where. I'm going to have to talk with an attorney for answers that I should be getting from this company.
Elena Meyers
Nov 06, 2021
Amy Stevens
May 09, 2021
WORST CUSTOMER SERVICE! They don't know their policy. Got two different answers from two different people within five minutes. Was charged for TWO full months of insurance after my policy was canceled and still have not received my refund check. They are located twenty minutes from me and are trying to blame the post office. I doubt the post office is two weeks delayed with only a few miles between locations. A couple of years ago, they stopped paying for my care after an injury from a car accident. I will be going to the attorney general. Avoid this company.
Megan Bartos
Nov 05, 2020
Over the summer my city experienced a serious natural disaster and my home suffered damage. I'm not just a first time claimant, but a first time home owner- this was a scary situation for me. I can't speak highly enough about my experience with Western National. They made a really terrible situation a little bit better and a little bit easier. Once I filed my claim their representatives were super responsive, making sure I understood what the process was and the timeline I should expect.
Every person I spoke with was kind, patient, and professional. Now that I've gotten some of the work done they've continued to be extra informative. When I had questions about contractor invoices, they helped me understand those too! I had no issues getting needed coverage for sustained damage. I feel that Western National truly is the safety net they are supposed to be.
Every person I spoke with was kind, patient, and professional. Now that I've gotten some of the work done they've continued to be extra informative. When I had questions about contractor invoices, they helped me understand those too! I had no issues getting needed coverage for sustained damage. I feel that Western National truly is the safety net they are supposed to be.
