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Thum Insurance Agency Thum Insurance Agency has been family owned and operated since 1990. We are one of the nation's largest specialists of personal and commercial lines insurance products. We offer insurance products to cover recreational vehicles of all styles for both personal use and commercial use. We insure owner-occupied dwellings, rental dwellings, vacant dwellings, seasonal residences and manufactured homes. Our commercial lines products will cover your entire business operation from a standard Business Owner's Policy to specialized Cyber Liability coverage.
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Thum Insurance Agency, L.L.C. is based in Grand Rapids, MI and has over thirty years experience in providing personal and commercial insurance coverage. Our insurance policies are specifically designed to meet the requirements of any customer. Founded in January of 1990, Thum Insurance has expanded to become one of the largest specialty insurance agencies in the country. Our agency represents multiple national insurance companies, allowing us to serve customers across the United States and internationally.
We have many Specialty Programs that have been designed for our agency and can be customized to meet your needs. Our Commercial Insurance Products include the standard categories as well as many others. Please call us at 800-866-0777 for a thorough review of the insurance needs of your business. Or you can email your request.
Commercial auto insurance provides liability and physical damage coverage for vehicles used by your business. This includes cars, vans, commercial trucks, and other types of vehicles. Commercial Auto Insurance helps your business cover the financial costs resulting from an auto accident if you or an employee is found at fault.
A Business Owner's Policy package provides both property and liability coverage for eligible small businesses. Business owner's policies are written on special coverage forms that are generally very similar to their mono-line property and liability form counterparts, but they typically have some unique features that make them especially advantageous for businesses that qualify.
Reviews (17)
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Roger Bovy
Jun 23, 2022
My daughter from Europe who studied in the US needed a car insurance which Thum handled. They did that very well. So I was very satisfied. Last April my daughter sold the car and Thum promised a refund of the premium which was already paid for until August. I sent them several mails and hardly any response and no refund. Very disappointed how they handled this.
Raphael Laubi
May 25, 2022
Ridiculously overpriced with horrible service. Even if you're from Europe, just do your research, there are other providers that have much better offers! The way Thum answers the reviews is ridiculous, since they act like they (suddenly) want to communicate but they don't reach out. Tells a lot about this company and about its priorities.
Sonja Jenkins
May 23, 2022
Insuring our German RV in the US and Canada was a very smooth and quick process. Thank you very much for the support and the answers to our questions, esp. to Kyle.
Caroline Ahmann
May 05, 2022
Jennifer Peacock at Thum Insurance guided and assisted me through getting insurance for my non-profit bookmobile. She is knowledgeable, kind and responsive. Most importantly, she is an honest broker, in fact, her knowledge about what was appropriate for my non-profit saved me $1200.00 - Jennifer could have easily sold me insurance that I didn't need and she didn't. Because of her, that money can go toward buying books to distribute to underserved children. Thank you Jennifer!
Nora Lau
May 04, 2022
Would not recommend. After you've paid, the quality of the customer service drops tremendously. Horrible.
Christine Boschet
Apr 27, 2022
With Kyle I have only very good experiences. Quick response, very friendly and helpful. To be recommended. Thank you Kyle Kos
Rebecca Hutchinson
Apr 24, 2022
Jennifer was very patient and accommodating. I look forward to working with her again.
Brigitte Meyer
Apr 11, 2022
We were able to take out our RV insurance with Kyle Kos. The contact was friendly and competent. We are very satisfied and will be happy to work with Kyle again if necessary.
Eric Bakken
Mar 13, 2022
Foreign Customers - This firm charges a non-standard "Certified Insurance Counselor Fee" on policies that is as much as 40% of the entire value of the policy. WE DO NOT, as AMERICANS, typically pay additional fees to get an insurance policy. Very typically the insurance company pays agents a commission when they write a policy, and you never see that fee come out of what you pay for the "insurance premium".

This CIC fee is a just a money grab. Look around for other choices and see if you can avoid paying that. The insurance agent is supposed to service your policy, help with claims, and all of that, while being compensated for the commission that is built into your premium.
Bob Rodgers
Sep 14, 2021
We have used Thum insurance for over 15 years for commercial insurance coverage on our motorhomes and bus. They have never failed to be courteous, responsive and professional! We highly recommend this company for your insurance needs!
Laura Reeves
May 06, 2021
The agent, Kyle Kos, answered all my questions and personalized my policy. When he was unsure of anything, he contacted the correct sources and called me right back.
Jeremy Davis
Apr 06, 2021
Jenifer Peacock at Thum Insurance Agency is a ROCKSTAR! Expert level knowledge about bus insurance requirements. Saved us a ton of money. Also extremely responsive and attentive. CALL HER!
Craig Martin
Apr 05, 2021
Jennifer Peacock is our agent, and from day one she has been beyond helpful, she has all the information we needed and always very prompt in getting back with us with any questions we had. It was with Jennifer's help and services that is making it possible for my son's dreams and goals to be able to come true in becoming business owner. Thank You so very much Jennifer!
Cd Kowalewski
Apr 04, 2021
I have had motorcycle insurance with them since 1998 - excellent service no complaints!
Charles Fazio
Feb 04, 2021
I've never had a better experience with an insurance agent. From the very beginning, Jennifer took care of what I needed and she did it fast. And "after the sale, " her support and attentiveness has been exceptional. I wish I could give her ten stars
Tom Albaitis
Jan 23, 2021
Great insurance company that cares for its clients! Worked with Jennifer and she was the best. Highly recommend her and Thum Insurance!
Marcelo R.
May 26, 2015
They advertise to the entertainer bus biz. They had me fill out pages and pages of info on their application. Their response was 1- we only insure operators that work with ONE (1) entertainer, or 2- the owner of the coach IS the entertainer. Are you kidding? These two scenarios don't need entertainer coach insurance. Simply, they don't perform. Don't waste your time. Granted, this is a new venture, but I've been in the biz before, but not in a while.

However this wasn't even brought up. I have one coach and I want to insure it correctly. This company needs to stop advertising as "entertainer coach insurance". Totally misleading.