Knapp, Schenck & Company is a full service agency. In addition to our underwriting and loss control services we provide extensive claim services; including but not limited to regular periodic claims reviews, development of client specific claims handling instructions, verification and negotiation of proper claims reserving, act as communications liaison between the insured and the adjusters, analysis and verification of loss experience factors, analysis of trends, and identification of repeating patterns and problem areas.
Services
We are the agency of choice simply because we provide incomparable dedication, experience and a motivated staff with our focused goal of providing superior customer satisfaction and cost sensitive risk management solutions. Founded in 1921, Knapp Schenck is a large regional property and casualty retail insurance agency located near Quincy Market at 1 India Street with a branch office in Braintree, MA. We are a full service organization with over 30 employees and 3,400 customers. Our numerous long-term relationships are a testament to our success.
As one of the regions largest brokers, we are able to deliver a full range of insurance and risk management products and services. Our Private Client Solutions include Homeowners, Condominium, Automobile, Watercraft, Umbrella, Employment Practices Liability for Family Offices & Household Employees, Valuable Articles coverage as well as other specialty coverage.
As one of the region's largest brokers, we are able to deliver a full range of insurance and risk management products and services, including traditional and loss sensitive coverage, captives, alternative risk solutions and financial products. A wealth of resources is available through Knapp Schenck and we are constantly adding new products and service capabilities.
Direct and indirect loss to property can potentially result in significant financial hardship and disruption to your business. We work hard to design and implement a commercial property program that addresses the requirements and considers the exposure to risks that are specific to your business and inherent in today's business world.
Reviews (4)
Drew Burnett
Aug 28, 2021
Sara Donahue
Nov 07, 2015
I purchased my home five years ago and was referred to Knapp Schenck by a relative. They did such an outstanding job that I decided to place my auto insurance with them as well. I have since added an Umbrella policy for maximum coverage, and was able to combine all three policies with one carrier to get a great price. After having a second child we decided it was time to add a small life insurance policy and Knapp Schenck walked us through the process and made it so simple. It's nice to know I can get all my insurance questions answered in one place.
Amy Gabriel
Jan 13, 2015
I recently purchased a home for the first time and used Knapp Schenck Insurance since they have been servicing my auto policy for years. Roberta Fleming was outstanding throughout the entire process. I feel as though she did the required research to get me the best possible coverage. The communication back and forth between us was excellent. The process went so smoothly, and Knapp Schenck provided me with the peace of mind I was really looking for.
Bart H.
Apr 22, 2013
I cannot in all honesty say that Knapp Schenck, and the carriers it represents, are significantly worse than other agents or carriers I have dealt with, living in the North End, for Auto or Condo Owner's insurance; so far at least, I have not found any of them to be very good. But I can also say in all honesty this agency is terrible. I ended up complaining to the Massachusetts Department of Insurance about them, and winning the case -- but it was kind of a hollow victory, as they just keep on doing business the same way regardless. Insurers and agents -- or at least some of them -- make a show of sampling their Customer Satisfaction levels, but there is no sign at all, as far as I can see, that they actually improve service levels as a result.
My main point is that if you are looking for a good agent, my experience would lead me to believe that this is not the place to look -- although if you were to ask me, "Where's a better place?", I'd have to confess, I don't know. The real answer is that the Massachusetts insurance market needs real reform, not just the cosmetic changes the industry and the politicians pretend to put into effect -- but that's another story, and a long and boring one too!
My main point is that if you are looking for a good agent, my experience would lead me to believe that this is not the place to look -- although if you were to ask me, "Where's a better place?", I'd have to confess, I don't know. The real answer is that the Massachusetts insurance market needs real reform, not just the cosmetic changes the industry and the politicians pretend to put into effect -- but that's another story, and a long and boring one too!
