Peoples Trust Insurance

Having 9 Insurance companies liquidate has only made everything worse! I would venture to say that even prior to this & them being able to pick and choose clients with so many homeowners scrambling around to find a new policy, People's Trust was/is an awful company. Their level of communication is so low it is a negative number. They will terminate your policy without making any efforts to notify you outside of sending a refund check weeks after you've been terminated.

Not to mention, their employees must lack training to be charging new clients for inspections that their inspectors do for free and then not even offering a refund when their mistake is called out. At this point, I would pay more for a policy elsewhere than to ever consider returning to them.

I had to change insurance and my agent got me a policy with People's Trust effective in April. My rates were going to be higher and I understood that. Today I received a check from Peoples Trust for the amount my bank paid with POLICY CANCELLATION. No reason. No explanation. What kind of business does this Insurance company run? One star might be too high of a rating.

HORRIBLE COMPANY! They double dip and send their own rapid response people! You cant choose your own repair company. On top of that my mom just died of covid, they sent out a check made out to thes "estate of my mother" for the remainder of her policy. I cant deposit the check at my bank becuse it doesnt have my name on it, and they will NOT issue one in my name even though im the sole heir, amd have her will to prove everything! Disgraceful!

I called to cancel my my insurance. Juan told me that it was important I give him a different number since I was calling from an "unknown" number. I told him the cell number he had on file was good enough and since im cancelling my insurance that I didnt feel that I needed to tell him what the number I was calling from was. He got aggravated and told me that I should do it anyways, and then he hung up on me. Also, my homeowners insurance went up so my mortgage increased over $150 a month. Would have been nice for this company to have told me but nope, never was told via mail or email. Trash company with trash employees

I really can't rate People's Trust as other than the initial contact and home inspection, we haven't had any contact with them. Their pricing is great and the home inspection went through very professionally. Based on this I gave them a 4 star.

Scam! they saw I am applying for insurance looking for quotes, they called me, (name is Steven) asked for my email, send me advertising of the company. Next day he called me and told me I have to pay before getting a quote. NO nO No! People, its a scam, don't be cheap. But a decent insurance not to regret it later!

Terrible insurance company! They as other reviewers have noted use their own repair company "Rapid Response". We had to file a claim with the company due to a burst pipe. It took their contractors 5 months to complete the repairs and guaranteed they would be of equal quality if not superior repairs. They installed inferior flooring and caused additional damage that the companies contractors never repaired. Stay away from this terrible company!

They will avoid helping with any claims. If you make one count on being denied and dropped. As soon as we replace our roof I'm shopping for a more reputable insurance . I had this insurance more than ten years. The 2 times I've considered claims they left me wondering what I'm paying for.

This company is awful, please be aware of the form they sneak in where you sign to have their choice of contractors compete whatever recovery is needed. The chosen company is called Rapid Response, which is their self owned company (not even sure it's entirely legal to double dip but they do) this self owed Rapid Response company is anything but rapid and I assure you the workers are not licensed contractors.

Likely minimum wage employees working under someone's contract license. that said contractor never lays eyes on the job once it is started or finished to address any concerns of the homeowner. My project took over 6 months and I still paid out of pocket for work to be completed properly. I signed a completion order because after 6 plus months I just wanted these people out of my home once and for all.

The lack of ability to communicate is disappointing at best. Our policy premium was changed after it came out of escrow at the beginning of the year. I had issues with that and spoke to a representative who was pleasant enough. Instead of pushing hard on why the policy was changed after payment was made, I decided to just have them request payment from escrow for the balance.

They required me to submit the request to our lender, which I did, and provided our lenders instructions to them along with the email of the agent from our lender if they had any questions. 3 months or so later, we get another letter concerning the balance, so I call another agent and explain what has taken place to this point. She advised that they should be pulling from escrow and not to worry about it. I get home today and find a policy cancellation letter concerning the balance of $263 that they changed back at the beginning of the year. Nicely handled PTI.