Normandy Harbor Insurance

Normandy is amazing company to work with. Our agency has worked with Normandy for years and have always received great service with the most kind people. Thank you for all the great service! Michelle Callahan Associated Insurance Administrator's

As an independent agency, we rely on the strength of our carriers to offer great service to us, which in turn we are able to offer our great services to our insureds. We appreciate the partnership! I love the positive attitude from all reps and underwriters! Thank you to all!

Robert Sublet is always very helpful, dedicated and fast. It's a pleasure to work with such dynamic person. Lilian Kern Finney Insurance

The staff at Normandy are extremely helpful and knowledgeable. Writing worker's compensation policies through them is an easy process.

The customer service is terrible. When trying to explain a concern I had, they spoke down to me like I had no idea what I was talking about, interrupted me the entire time, and even went as far as screaming over the phone. I could not even give my entire concern without having to just end the call. Very rude and unwilling to hear a customer's concerns without instantly getting the "as a matter of fact" attitude.

I will be choosing another company for my workers compensation needs that does not belittle me and are more concerned for their customer's needs. A business should be empathetic to customers concerns and apologize for any issues, miscommunications or problems that may have happened, not raise their voice and interrupt their customer and tell them they are wrong and they made no mistakes.

Even if a customer is wrong, you still give them the benefit of the doubt and apologize, even if you cannot make it right. Listen to your customers concerns, apologize for their experience and move forward.

Normandy was extremely helpful in assisting me place a client who had a lapse in coverage. The team's responsiveness to the needs of my insured exceeded all expectations. My agency is thankful to continue to have such a strong relationship with Normandy for all of our workers comp risks.

Normandy is a great agency partner on a number of levels. Frank Primato always makes himself available for us, and Krysti is wonderful at her follow up support. The team at Normandy always goes the extra mile, their response time is great, and the claims management is top notch. Brown Insurance Services has a high degree of confidence in every policy we place with Normandy.

I submitted a quote request and received it very fast. When I was ready to bind coverage for my client it was so easy and the underwriter worked with me on the process and bam! Binder was issued. Very happy with Normandy and the amazing service.

It never fails that I have the most unusual workers' comp risks on my desk. The Normandy underwriting team is knowledgeable and very helpful and we always get things straightened out! I appreciate their knowledge and professionalism. Doing business with Normandy is always a pleasure!

This was a team effort. Our underwriter wanted this account. We presented a thorough underwriting review. Underwriting pulled ou all the stops to earn this account. Everyone stepped up to plate. We maintained a fantastic relationship with our account because of the help we received from the Normandy Team! Thank you Vito and Kelly