DeFranco Merrill Insurance

John and his team are responsive, friendly, and really know what they are doing. I have experienced first-hand with the diligence to write their quotes so their clients can have the very best coverage. I highly recommend them!

Brent at DeFranco has been wonderful to work with. He is always on our side trying to find us the best insurance at affordable rates. We have some difficult things to work around due to past claims and he has done everything he can to cover us.

Mary Ellen has been our greatest resource for insurance questions. We are happy to have her looking out for us. We've never had an insurance agent before and now we know how valuable that service can be.

Great customer service - timely responses, sharing expertise and patience with my silly questions and inability to remember insurance related definitions and info. Mary Ellen reduced our insurance bills by $2,300+ per year while adding some increased coverage - what's there not to like, she's thorough, knows her stuff and got the job done!

Before switching to DeFranco Insurance I bought all my auto and property insurance direct, believing that doing so would be cheaper than buying insurance through an agency. John simply asked me if I would give him a chance to see if he could save me money by letting him quote us new policies. Both the auto and property policies he found for us were less expensive than what we had with no reduction in coverage or quality of insurer.

Not only that, John has a great deal of insurance business expertise from his many years of experience that is helpful to me when I'm making insurance decisions, and I would never get that by calling a toll free number and speaking to a nameless, faceless insurance company tele-marketer. Plus, John and his team are very helpful and prompt when we need to make a claim, and they handle changes to our policy with ease. Anytime insurance companies raise rates I can ask John to look around for something better, and we have successfully cut our costs by doing so on more than one occasion.

We now trust John with all our property and auto insurance, including a group of rental house policies that he consolidated into one policy for us at a great rate. I highly recommend you give John a chance to quote your insurance and save you money too.

Debbie Sylvester has taken excellent care of me for close to 15 years now. She ensures I get the best quality coverage for the best price. If I need to file a claim she's been there to guide me through the nuances quickly and clearly. Thanks Debbie and DeFranco Insurance!

I have experienced excellent service from DeFranco Insurance for over 25 years with both my personal vehicles and company vehicles. DeFranco provides me with certificates of insurance for the companies that I work for and the process is made easy and efficient with the help of Mary Ellen and Chris. The certificates are produced quickly and mistake free. DeFranco Insurance is like a business partner. Thank you for the good work. Dean A.

DeFranco Insurance really helped me transition several different insurance policies with minimal effort on my part. They helped me reassess my needs and recommend additional insurance to fill a gap I didn't realize existed. Extremely professional and timely!

I have been very impressed with DeFranco Insurance, particularly Debbie Sylvester, who is always very responsive to e-mails or calls and immediately takes care of whatever is needed regarding our home or auto insurance. Excellent customer service.

My family has been getting insurance through DeFranco Insurance for over half a century. I have appreciated the personal touch, the honest & professional service, and the quality products. Whenever I have a question or need changes made to our account, John and his staff are always "on point."