Mountain West Farm Bureau Insurance

I was in a car wreck recently and the staff at Mnt West were amazing and ready to help. The process of filing a claim was so easy. Everyone that helped were genuinely kind and concerned.

Horrible at paying a market price for damages, and they don't return phone calls.

Agents provide top-notch service and advice. I know that if something were to happen to me or my family, it would only take one phone call to my agent's office and then we could focus upon what was most important.

Highly recommend Mountain West! It's wonderful to have an agent that actually cares about me and my financial security rather than just applying for stuff online.

My agent is wonderful and explains everything to me very clearly. It's nice having an actual person to turn to when I have a question about my policy.

We have had Mtn West Farm Bureau for 8 or 9 years now, and I wish we would have cancelled them earlier. They have done nothing right. When adding vehicles, they always somehow messed it up, from adding wrong vehicles to telling us it was added and finding out months later it actually wasn't. It took them months to take vehicles off the policy when we took them off.

Then this summer we had to file a house claim due to a hail storm. They took over 2 weeks to get an adjuster out to look at our house. Then over another 3 weeks to get us any money to fix anything (broken windows, holes in the roof, torn up siding). When the money finally came, it isn't enough to fix everything per the bids we were getting from contractors.

We were told too bad that's what you get. We have cancelled them a week and a half ago and went with a real insurance company, and guess what.yep they are still taking out the premium after we cancelled. Fighting that now. No insurance would be better than farm bureau. At least then you wouldn't be throwing money away on a premium, because when you need them Farm Bureau won't be there.

I've been with Mountain West Farm Bureau for 3 months. At first I was pleased to be with them but then I tried to get ahold of my insurance agent to remove a car and it took me 1 MONTH to get ahold of her. Then I canceled with them due to living in Utah and getting cheaper insurance with a brand new car. I emailed my agent and she said sign this paper and we will cancel.

So I did so and we canceled a few days before my next payment was due. Then about 5 days later I checked my bank account and I noticed that they CHARGED me for the next month WITHOUT MY PERMISSION, after I had canceled with them. I emailed my agent and she said that they will get me a refund for any premium that wasn't used. I emailed her back and said I want a refund for the whole payment that was taken out and she asked for my address.

I then went to my bank to dispute the payment and the teller said that they couldn't dispute the payment since it was taken out via e-check. My bank can't do anything. I will NEVER again go to Mountain West Farm Bureau. I will never recommend them to any friend and I will encourage anyone who uses them to find a different insurance agency.

This is a great organization with high caliber local agents and staff. They go above and beyond for their clients. They have competitive rates and are willing to take the extra time to answer any questions you have. I highly recommend Farm Bureau to anyone looking for insurance or assistance with financial services.

This place is a joke. I have worked in the insurance industry for over a decade, and this place is a prime example of why the insurance industry has a bad reputation. Total lack of communication, rude on the phone, and they canceled my policy without even telling me.!?!? I moved to Colorado and they were supposed to help me find a new Farm Bureau agent here, but instead just canceled my policy without telling me.

They may have decent rates and premiums, but you get what you pay for. I suggest taking your hard earned money somewhere else, somewhere that actually cares and will take care of you in a time of need, not just turn their backs and yell at you on the phone like you did something wrong. (I feel like it is worth mentioning that they did not deny a claim or anything too catastrophic like that towards me, I was simply calling in for a roadside assistance tow, only to find out my policy cancelled over 4 months ago with no notice from them what so ever)

Rude on the phone. Never notified us that our policy was cancelled. Took eight months to receive the refund for overpayment (almost $1,000). We had policies with them for 3 1/2 years and it's been one problem after another.