Kalamazoo Agency

My experience with Ron Jackson Insurance Agency has been great! I have been working with Adam, and he has taken significant amounts of time on multiple occasions to help clarify my questions and to direct me to the insurance that was the right fit for my needs (business, personal auto, and home). He saved me a lot on my auto policy. He is polite, knowledgeable, and very patient. I would highly recommend this company!

Great Company to work with. I insure my motorcycles with them. Very easy communication. Prompt callbacks and friendly staff.

I have worked with Courtney Howrigon on several occasions with various insurance needs from auto, RV, ATV, liability, property and she is very experienced, knowledgeable, has great instincts and the patience to work with us folks who are easily confused by insurance policies and terms. I fully feel she has done the best job for me that is possible while keeping my costs down and is always willing and able to answer questions I may have. You won't go wrong with Courtney as your agent.

Ron Jackson absolutely hands down a place I would recommend to everyone it's absolutely A fantastic company to get all your insurance need meet shout out to Ben he's very thorough and search's for the best deal that suits your budget. My agent Sharia is absolutely fantastic very helpful and gets thing done in a quick and timely manner. Shout out to both Ben and Sharia Thank you so much I look forward to working with you for years to come.

Working with Ron Jackson has made insurance an ease. They did a great job explaining the quote coverage and what I needed. When I had to file a claim, it was a very simple process. The staff is very kind and consistently follows up with me. But maybe even more than that, I love working with a local company that has such a commitment to their community.

Service is not friendly. Mistakes were made by an employee who gave us a low estimate which was very wrong. We were surprised with a 200% increase in price when we received our first bill. They offered an empty apology for the mistake. State Farm is much better and we miss their friendly and accurate service.

I have been using Ron Jackson for insurance for the last couple years and never had a problem. I usually email them because that's the most convenient for me. My husband and I have all of our policies through them - 3 vehicles, home owners, AND commercial insurance for our business. Their service was good and I appreciated the convenience of emailing for questions and changes.

That changed when a week ago we sold our motorcycle and I noticed that the agent that helped us with the policy on our bike put full coverage on instead of PLPD like I specifically asked (I had email record of this request that I sent to her as proof). She told me that the insurance company she got our policy thru did not allow this, and instead of telling me or changing policy holders, she just put full coverage on it, which of course we have been paying for.

I didn't even think to check our policy to see what the details were because I trusted our request would be honored. Once I brought this huge mistake to her attention, she did NOT even apologize for her error (instead said it was just miscommunication even though I was VERY clear with what I wanted) and acted like she had no idea that full coverage was placed on our vehicle, instead stating it was the cheapest coverage she could find.

I demanded a refund for the premium overpayment, which was going to take some time to calculate. NEXT I asked for insurance to be placed on the new bike we got a week ago as a replacement and the same agent refused to put coverage on it until the insurance coverage issue from the old bike was fixed AND we had the title in our name - what? (I have attached screenshots of the emails with her saying these things.) In the past I have placed insurance on vehicles the same minute I bought them, days before doing the title work!

Now she's telling me I can't have insurance on a vehicle unless it's titled in my name? And I have to wait until the issue SHE caused gets resolved before putting insurance on our new motorcycle? Not to mention the state of Michigan will NOT retitle a vehicle unless you can provide proof of insurance! What a joke!

Worked with Courtney over two years ago. She's always ready to answer any questions. Customer service has been excellent. Not one to promote a business, however, I have recommended Courtney and RJ Insurance to several co-workers already.

If I could give zero stars I would. Trying to start a business and Jill/Ron Jackson as a whole were absolutely awful. They took over a week to get back with me, she didn't seem interested when I called, and denied my application because of "my age" which is illegal. I was fully expecting a high rate because it's a new business venture, but I do have experience in the field and a spotless driving record to boot so I was at least expecting to get SOMETHING from them.

After hearing of my denial, Jill offered no help in trying to provide a solution or even just give a recommendation on where to go from here. Just an insincere "good luck". I don't normally give out bad reviews, but this is just laughable. Stay away from Ron Jackson insurance company, they don't care about anything or anyone.

Great people. Knowledgeable and caring. Everything you can want of your insurance agents.

I certainly miss working with these fine folks. Years of working in insurance in other states has demonstrated to me that Mark and the team are some of the most honest people in the industry.

This is a company you can trust! Extremely knowledgeable, Huge sense of urgency, and very personable.

Great customer service.so glad that I switched my policies to this office! Thank you for being awesome Courtney!

Very personable agency. They make you feel like your dealing with family!