Susan Polk Insurance Agency

Susan was great! I got the information I needed to prepare for retirement that I needed. And a bonus, I met George the labradoodle.

I was struggling with trying to make sense of Medicare options for myself as a new enrollee. Stacy Church at the Polk Agency was amazing by helping me figure out the best options for myself. I am a complicated situation and she was able to find me the best plans and costs to make it work. She answered all of my questions clearly so I no longer feel overwhelmed with the Medicare system.

It was a pleasure to work with her and I look forward to working with her next year to complete the process again. I highly recommend her to anyone looking for help with Medicare needs.

Stacy Church made starting Medicare easy. She was very professional and made all the confusing/Medicare phone calls the vast amount of stuff you get when you're about to turn 65. She made it understandable and easy to make a wise choice for such an important decision as starting Medicare. Highly recommend.

Susan Polk is excellent in every way and has made my transition to Medicare as easy as it could be. And her daughter is awesome too!

Susan and the people in her office have always been very professional, returned calls in a timely manner and shown me how prices compare with different insurance options. Each year Laurie has also helped me compare Medicare drug plans, as they can change annually. I've been very happy with her Agency and have referred many people there and been thanked profusely.

Stacy Church at this agency is incredibly professional and helpful. She took the time to assist a member of my family navigate the health insurance marketplace in California. I am very grateful, and highly recommend Stacy and Susan.

Insurance is not fun, but I found out it can be easy. How? I called Susan Polk. She is amazing - really knowledgeable, interested and can spell it out in layman's terms. AND just as important to me, she is a good person. She cares and has a great laugh. Which is icing on the cake. Recommend her 100%

I just left the office of Susan Polk, and I truly feel blessed to have been lead to her to help me with my making Medicare my insurance. The last few weeks have been very stressful with the switch, and now I'm track. I just have one more step I have to deal with and I'll be set! Thank you Susan and her team, upon walking I to the office I was greeted with a smile and offered something to drink.

Then within minutes I was setting across from Susan and we getting things going. One major plus was as I sat across from Susan and she was filling out my info and there was a screen showing me what she was seeing and doing! I will be recommending Susan Polk Insurance Agency, Inc. to anyone in need of her professional services!

First of all, had there been more than 5 stars, Susan would have gotten a higher rating from me. I was in Southern California ready to make a move to San Luis Obispo county. Susan had stellar ratings and reviews on Yelp so I contacted her. From the start, Susan was professional, VERY knowledgeable and informative. I knew right off that she was the one.

She answered myriad questions on the phone and via email prior to our move to SLO. Very generous with her time. I received a package in the mail from her shortly after our initial conversation. Impressive! She is a Medicare specialist. That was easily identifiable in her first email to me! I was again impressed because I had spoken to other people that were merely ok. Susan made Medicare comprehensive for me.

Medical insurance is convoluted enough. Medicare is more so. She set up my husband with the perfect plan for him. She knows her stuff inside, outside and upside down. We moved to SLO, met Susan and Veronica; set up my husband with Medicare plus Rx. Easy breezy and since I'm Japanese, I feel I can add, Japanesey. I needed to get a termination letter from our previous insurer, and then my husband's Medicare would be done and done with his new carrier, Mutual of Omaha.

Little did I know that Kaiser was about to take me into a mired cluster of miscommunications, circumlocutions and non-action. Laurie and Susan came to the rescue! They were in communication with Kaiser, kept Mutual of Omaha apprised of the situation and kept me informed and calm! It was a relief to know that Susan and Laurie understood the situation, they knew Kaiser's MO, they had an existing relationship with MOO and most importantly, they were there for us.

It all worked out perfectly but there was a day that I prayed for lots of thanks that I was led to Susan Polk because the quagmire was beginning to stink with Kaiser. Had I not had Susan and Laurie, I know I wouldn't have gotten the perfect fit for my husband. Were I you, and was in need of assistance with insurance, you would be blessed in contacting Susan Polk. Susan and her team are the Cadillac of insurance specialists in my eyes. Thanks Susan, Laurie and Veronica!

Susan and her team should be the first call for anyone who wants to learn about their health insurance options. One of the things that amazes me about Susan is that I found out that she read the entire "Affordable Care Act" (ObamaCare). I have used Susan's services a number of times. She helped my mom get health insurance (super important to me), she helped a number of friends find Medicare supplement policies, and I've even bought travel policies to cover travel outside of the US.

Another important note about her business is that she has a variety of long term care policies available and are well versed at explaining the benefits of such policies. I think that she has lived through so many other people's lives that she know what risks to insure and which risks not to insure. Susan and her team are always my first call when it comes to health insurance, Medicare, and Long Term Care.