Muller R John Real Estate & Insurance Agency

Terri did a great job getting me quotes - hands on and works real thorough. I highly recommend her - JP!

I own an apartment building and was always afraid of someone suing me. I saw the Muller ads all over town and decided to use them for my insurance on the building. I have been paying my premiums for years and nothing ever happened. Well, a few months ago i was served with court papers from someone who said they fell down the stairs because the stairwell was dark and unsafe.

Which was just untrue, So, i had to deal with this lawsuit which was very stressful. I called up Muller and spoke to Roger directly since it was his face on all the ads, and to my surprise, he got on the phone, answered my questions, and assigned Terri to help me. Well, after all these years of worrying about being sued, it turned out that Terri just handled it all. She answered my calls and questions and literally, all my anxiety just melted away. I can't thank her enough and wanted to post this review to share such a good experience.

I really don't write reviews, but I am writing this because my experience with Muller is part of a 5-year plan. I have used online insurance companies in the past, and everything was fine until you make a claim. A few years ago, I ran into so much red tape with a homeowner's claim that I decided then to go with Muller Insurance since I wanted to be able to deal with real people. Well, almost 5 years later, I had another incident and instead of frustration and delay, I was minimally involved, and I was promptly paid. Helen, at the office, was so professional and pleasant that I had to give her this shout-out. Thank you.

I worked with Terri to get insurance on the first home I purchased. And as anyone knows, the process of purchasing a home can be excruciating when getting a mortgage. I was prepared for getting insurance to just add to the pain. But is was the exact opposite. Terri was kind, understanding and walked me through the process and numbers in a very quick session. It was by far the easiest part of the process and Terri was joy to work with!

Rude guy at the helm. Refused to give a quote to me. He also spread red pepper in his yard to get rid of dogs? Trash human, trash company.

I called to get flood insurance. I didn't see a quote after a couple hours so I called back to check up- really busy working on it. I called the following day at 4pm- we will get it to you this afternoon or tomorrow morning. I never got quote! When you're closing on a house you need prompt replies.

I'm a Muller Insurance customer for last 10+ years, cant say enough about how helpful and courteous the staff is, especially Helen Mbiad. What a pleasure and a refreshing experience to work with Helen who is so knowledgeable and ask all the right questions, keep up the great work!

Found Muller Insurance after having a very difficult time finding coverage for my property. Went through the lengthy questionnaire process with several big name insurers only to be told for whatever reason my property. From my initial conversation with Helen I could tell that my experience with Muller would be very different. She was extremely patient in explaining the whole process, as well as being extremely prompt in getting back to me with a great quote. Could not recommend her more A+

So helpful and awesome vibes from this association! Do not hesitate to give them a call! Shout out to Helen for keeping it 100% thank you so much!

Muller Insurance is my third insurance agency for my business. they will be my last. By far the easiest, most professional experience I have had. When the dust settles after the holidays, they are going to take a look at my home and auto policies. GREAT service. GREAT price. Thanks Terri!

I just wanted to let you know what a fantastic experience I had working with Melody on my personal insurance lines. I've been with the same agency for over a decade and was never particularly impressed with my coverage. I've spoken to a few other brokers in the area and found none of them particularly engaging or helpful. Melody was a breath of fresh air.

She took the time to understand my needs, review my current coverage, and make some recommendations. She is incredibly knowledgeable - there wasn't a single question she couldn't answer. That may seem like a small thing, but I can tell you my current broker and some others I've considered recently couldn't do that. Even if she hadn't been able to find better products and pricing, I would have still moved my coverage to your agency. Glad to have made the switch; look forward to working with Melody and the Muller Agency for years to come. I'll be sure to refer my friends and family as well.

The best insurance agency! Ive been working Helen on all of my insurance needs. She is extremely knowledgeable, professional and friendly. She is truly the best agent I've ever dealt with she deserves way more then 5 stars. I always refer all of my friends, family and coworkers to work with Helen at Muller Insurance. Truly the best of the best.

I would like thank Melody for being the best agent. She is always pleasant, professional, and always quickly responds to my inquires. I am always happy with the services and prices that we receive from Melody and the Muller Agency. We are greatly for the their hard work and the peace of mind they give me with my policies.

I've been a Muller client for almost 10 years & would happily recommend them to anyone in need of insurance. Do yourself a favor & ask for Helen! She's always had my back. She's extremely friendly & knowledgeable, and most importantly (to me).when something unexpected happens, I know I can count on her to look out for my best interests. In other words, I know SHE CARES. Without a doubt, Helen (& therefore, Muller) has consistently provided me with the best customer service I have ever received.anywhere, for anything. Call her up!

I have been using Muller Insurance for the last 15 years with both my residential and commercial properties and have to say the price and service they offer has been great. Anytime I call they handle whatever I need in an instant. I can vouch for them because I also own rental properties in other states that they do not provide service in and I always have to call multiple times to have issues resolved or even go through the trouble of seeking out new insurance companies when they randomly increase the rates. I never had this problem with Muller.

When it comes to insurance, responsiveness and quick turnaround time are vital. Muller Insurance consistently delivers in these areas. I work with Melody, who is knowledgeable, responsive (never fails to answer the phone!), prompt, and courteous. Thanks!

Melody is the best! I have worked with a variety of representatives for both work and personal reasons over the years and she is by far the most professional and personable. She takes pride in her work as she always does what she says she is going to do. She is diligent in making sure I understand all the insurance speak, so I can make the most. educated decision when buying a policy.

All while never making me feel pressure to buy something I am not sure I need. She also happens to be a warm, kind a lovely person. I wish more people were like her. I have warned her she can never leave the company as I would be lost without her!

Melody, my agent, is super helpful and so pleasant. Whenever I have a problem, she solves it with speed and caring. Kudos to her. You should hire more employees like her.

We have been doing business with Muller since my husband moved to Hoboken over 30 years ago. They have been our go-to insurance broker that assisted us as our business and our needs grew. They have worked with us when we had tight deadlines and always managed to provide us with topnotch service. I mention Melody in particular as she has been holding our hands through thick and thin. Our business will always be in the best hands with Muller. I highly recommend them for your insurance needs.

I recommend Muller Insurance. Their agent, Melody Moylan is awesome. She is very knowledgable, and explains insurance so you understand exactly what you are purchasing. Never had an issue and Melody always returns my calls and or emails. Thank you Melody for always being there.

If it was possible to have Helen be my LIFE rep instead of just my insurance rep, I would gladly make that deal. I walked into Muller years ago a confused & intimidated kid looking for homeowners insurance, and I still remember how well Helen treated me. Within seconds, I was comfortable. She explained everything so clearly and I left knowing I was properly taken care of. Years later, I'm a confused & intimidated adult, and Helen still has my back!

Through 2 homes, a refinancing, a hurricane, a marriage, and a child. Helen has always been one of my first phone calls. I tell her whats going on in my life, and she tells me how to properly insure myself. Its that easy, bc Helen MAKES it that easy. I feel blessed to have someone so caring & hardworking be responsible for the security of my home and family. In short, I would very sincerely and happily recommend Muller Insurance to anyone in need of coverage, and Helen is the reason why.

My wife and myself do all of our insurance through Melody at Muller - home owners, flood and car. She is highly organized and efficient and makes the whole process very stress free and understandable from a customer's point of view. She and Muller would be my first port of call for any type of insurance

I recommend Muller Insurance. Especially use their agent Helen Mbiad. She's very knowledgeable, understanding, kind and will help you with all your insurance needs. The homeowners coverage that she gave me is outstanding. She explained everything in detail. I had a question when a got home I called Helen and she put my mind at ease. Thank you again Helen for all your help

I recently switched my home insurance carrier to a policy with better coverage with the help of Muller Insurance. Helen was terrific and the entire process was efficient and painless.

Just had a great experience at Muller Insurance while researching & switching my homeowner policy. Helen provided the best customer service while offering me superior coverage & savings. I am happily referring Muller Insurance to friends & family.

The owner of Muller Insurance responded my review without ANY supportive LAW. I have requested multiple times of the LAW which entitles the insurance to request me to sign the cancellation request. I have received NONE. I DID provide them with a written request with my signature and date, just not sign its form. In addition, I have asked multiple times about my refund.

I paid premium of full term, from May 1, 2019 to May 1, 2020. I cancelled the Policy effective September 1, 2019. So far, no response from the company. The owner of the Muller Insurance, this is not its business name, the legal name is R. John Muller LLC, accused me of using a fake name Pat. It is the name of another issued on the Policy. The Owner of R. John Muller LLC accusation is false.

He accused something without any proof. My experience is true, there is nothing fake about it. I am still waiting for my refund. Neither R. John Muller LLC nor Farmer Insurance of Salem provided response regarding when I should receive the refund. I will file complaints against both companies with New Jersey Division of Banking and Insurance. The following is my original review: Stay away from this insurance agency if you don't want headaches!

Also stay away from Philadelphia Contributorship and Farmer of Salem County. In my opinion, this insurance agency works for insurance companies; not for the customers who purchased insurance policies and paid insurance premiums. The R. John Muller took my money no trouble; but when I needed it to advocate on my behalf towards insurance companies, it did not do anything for me. Rather, it sat with insurances companies and even want to force me to sign a cancellation notice knowing there is NO laws in NJ supporting its requirements.

Here is my experience. In April 2019, I was looking insurance companies to insure my rental property and my house. The insurance agent Rosa found good policies for me. I paid premiums and policies were issued. Then, in May 2019, the insurer, Philadelphia Contributorship inspected my rental property and cited the age of roof is close to the end of life.

The insurer sent a notice of cancellation citing the age of roof. This kind of notice is not uncommon. In general, the insurer would withdraw the cancellation or reinstate the policy if the roof is replaced. I was not worried and I planned to hire contractor to replace the roof. In the meanwhile, I caught an inspector who trespassed into my property without my permission.

The inspector worked for the Philadelphia Contributionship. I complained to the insurer and insurance agency for the criminal conduct. I purchased insurance policy but did not give blank permission for anyone to enter my property without my permission. The inspector did not event to make appointment or call me in advance or not EVEN to ring doorbell.

After I complained the trespass to the CEO of Philadelphia Contributor, it cancelled my policy in light of the newly replaced roof. I believe the cancellation is the retaliation of my complaining of the criminal conduct. R. John Muller did not do anything for me with Philadelphia Contributorship regarding the policy cancellation; even after I told the agent that I hired contractor, signed contract, paid deposit, scheduled installation and building permit was issued. R. John Muller contacted another insurer to inquire about a policy for my rental property.

The insurer Farmers Insurance of Salem County quickly took advantage of my situation. It asked for about $1000 more premium for less or about the same coverage as Philadelphia contributorship offered. It also asked unreasonable documents. I don't understand how the same property with brand new roof would require much more premium for the same or less coverage. Now, I know the insurance agency is not working for me.

I guess the higher premium, the higher commission and income for the agency. So, I told the agency that I want to cancel the policy for my other property. The agent came back requiring me to sign a cancellation notice. I told the agent that there is no such law which requires the customer to sign a notice of cancellation. If there is one, please provide a copy of such laws.

Without any laws presented to me, the agent came back to me again to ask for the signed cancellation notice. I told her to provide me with legal basis. I am going to file a complaint with New Jersey State Division of Bank and Insurance. In summary, stay away from R. John Muller LLC, Philadelphia Contributorship and Farmer of Sales County.

Needed a rental insurance policy FAST. Gave the a call and had the policy squared away within an hour or so. Melody was very friendly and helpful.

Been with muller for over 20 years. from the days of my first Condo purchase. love the staff and their response is always friendly and prompt.

I recently switched my homeowners and umbrella policies over to your agency. Saved a lot of money in the process. Terri is fast and efficient. Great job all around by her.

Great customer service, very responsive. Provided with insightful advice to decide between several quotes. I strongly recommend.

Great place to do business with. I recommend asking for Terri Galiano by name (phone: 201-659-2403; e-mail: terri@mullerinsurance.com) And one of the owners who I've had the pleasure of speaking with, Roger J. Muller Jr., takes his business very seriously.

I live near Chicago and my homeowners insurance rates had been increasing significantly over the last 5 years or so. My auto insurance seemed high as well. Muller was recommended to me by a friend who lives in Hoboken. Muller is licensed to be an insurance broker in a number of states including Illinois. I worked with Helen at Muller who researched a number of options for me and found me policies with AIG that had equal or better coverage on my homeowners and auto that cut my premiums in half saving me thousands of dollars a year. I heartily recommend giving them a try. They are very professional and conscientious.

We have had our insurance here for about 25 years. Most of the staff are also still there so I haven't had to deal with new people every year which is definitely a plus and a tribute to the company that can hold on to their employees for 20 + years. A rarity today. They are experienced but not stale. The office decor has kept up with the times all the latest computer equipment and they even have some great window displays. Most importantly they have a lot of companies so they tailor the company to fit my needs and don't try to fit me into their company.

Just purchased my first home was referred to Muller Insurance. I worked with Terri she made the insurance process so easy. She gave me a great plan. Thank you Muller Agency will refer everyone to you

Known Roger for many years and he does a great job in finding the lowest rates There have been a few times where I have needed different types of insurance in a hurry and Roger was able to get them for me. It is a family owned enterprise so you get personal attention.

Great staff! Extremely friendly and helpful. A "no-brainer" if you ask me

Worst insurance company ever! They place lot's of adverts on line but very poor quality. I called them no less than 3 times trying to get a simple small business account quote for my new shop in Hoboken. It's important to me to use local services and work with in the community. They were apathetic and disinterested in providing even the most basic of services.

I in the end am glad I didn't work with them as I believe I would have received the same apathy when and if I had needed to use insurance. Sorry for the poor review but better to know than not.

I never bought insurance from them. However, a lady I spoke with there, Helen, gave me the cons about the house I was intending to buy when I sought her for help with flood insurance. She explained to me I was in a "special risk flood zone, " a fact the seller, agent and lawyer never revealed or had knowledge of. In this house buying game, I found the people who were most upfront about the cons regarding my prospective home were the insurance people.

Even after I got a quote for home insurance from another agency, Helen told me to go with them because she couldn't beat it. Muller didn't get my business just yet but they won my respect and will go to them for insurance quotes when I buy my next palace.