Sterling Insurance

Low prices is the only good thing. Anything else you can possibly think of, they are terrible at. Archaic payment policies, poor coverage of "acts of god" events, take ACH payments gladly but will only mail refund checks and bungle the process while doing so. I used them for commercial property insurance out of necessity. Fortunately nothing disastrous happened during my policy period, I'm sure it would have been an expensive, incompetent nightmare to file a big claim with them. Go elsewhere if you can.

We have been doing business with Sterling Insurance Group for over 30 years. The company is very strong in the community they serve and the folks they have employed are the best in the business. Thank you!

Critical: Professionalism, Quality, Responsiveness, Value The worst insurance company ever. They are non-professional, no one cares about your home insurance instead of just collecting $$$$ from you annually. Never ever refer them to anyone to be their home owner insurance company.

Major windstorm blew a large tree on my property, knocked off power box, water pouring in, tenant misplaced. Made the claim and it started out fine untill covid shut down. Check was not cashed and no work could get done, Next they have a Buffalo attorney threaten me. No adjuster has returned to the house to see the completed work and they have kept the $5,000 that is held back to completion and have not paid the balance of rent coverage.

They do not answer and have failed to send the money and to return to the property. Fraud was committed on me by this company. Now I file with the Attorney Generals Office! Beware! They had a Buffalo attorney threaten me, the whole time the money is setting in the bank. I want the balance due to be paid to me. They are rude, avoid and do not send the adjuster to s@@ completed work on house!

Who acts like this? I am a paying client, who had a legitimate claim caused by a storm! after this gets settled I intend to leave this insurance company and I suggest anybody that thinks of saving money with this company beware!.RUN.It will not be worth what they put you through to make a legitimate claim.

I have had the pleasure of working with Sterling Insurance for many years. The staff is knowledgeable, friendly and always willing to help us help our clients.

Sterling is a great Property and Casualty provider for our agency and they always have been! It is always a pleasure to work with their underwriting team, they truly are a company who listens to their agents and cares about their clients. Wonderful insurance carrier to work with, highly recommend letting they write your business!

I currently work with Sterling on a professional and personal level. As an independent agent I highly enjoy working with Sterling underwriter Amy B. and territory manager Jeff J. Both are very professional, responsive and informative. That being said on a personal level, Sterling has been an excellent company for my family/parents. Particularly when an overlook occurred on my end, which resulted in a reoccurring un-needed coverage charge for 3 years. Sterling was quick to fix and reimburse my parents back the money charged for coverage that was not needed, and for the entire 3 year term! That is professional and classy!

I have had nothing but positive interactions with this insurance company. I insure both my auto and home, with a nice combined discount. My relationship with Sterling is over 20 years. Although their premiums are at the higher end the service is worth it. I recently had an expensive accident and their personnel made the process efficient and easy to understand. My agent suggested this company for how professional they are.and he was right.

I've worked with Sterling insurance for the past 5 + years. They truly value each and every customer and policy holder. They go above and beyond any way they can and I have never had a customer give any negative feedback on claims and/or service. I am thankful to have been selected to partner with such an outstanding company and I trust that they will always do the right thing for my clients.