Banner Life Insurance

Horrible company sent me a letter certified mail saying that my ex-husband was dead and that he was overpaid in his policy and that I needed to pay it we've been divorced for 15 years I have nothing to do with that man's finances but to find out that he was dead and then find out that he really isn't dead mind blowing

Typical insurance company that hides behind a layers of shell names. I'd be very careful with them, Just because I didn't go with their life insurance policy. They labeled my termination of application, diagnosed suicidal. Really who does that? Here is a list of other companies they go by: Banner Life Insurance 800-638-8428 Toll Free 301-279-4800 Direct Fax: 301-294-6960 Hours: 8:00-5:00 ET, Monday-Friday customerservice@bannerlife.com Banner Retirement Services 800-664-6129 Toll Free 301-810-4927 Direct Fax: 301-810-4889 Hours: 8:00-6:00 ET, Monday-Friday retirementservices@lgamerica.com William Penn Life Insurance 800-346-4773 Toll Free 516-794-3700 Direct Fax: 516-229-3081 Hours: 8:30-4:45 ET, Monday-Friday customerservice@wpenn.com William Penn Retirement Services 855-914-9123 Toll Free 301-810-4412 Direct Fax: 301-810-4889 Hours: 8:00-6:00 ET, Monday-Friday retirementservices@lgamerica.com Our Headquarters Legal & General America 3275 Bennett Creek Avenue Frederick, Maryland 21704 For General Agencies 301-810-4440 Hours: 8:00-5:00 ET Monday through Friday salessupport@lgamerica.com For Media Inquiries: Jen Millinghausen Senior Manager, PR & Corporate Comms jmillingha@lgamerica.com

Not pleased that it was not explained that you can only reduce principal face amount of policy once.

I have received two letters from this company, the second one came certified mail. They offer their deepest sympathy to me and my family on loss of a family member. Next paragraph requests a repayment by electronic funds transfer over an over payment of an annuity of $2,346.30. They also request information (?) so they can close this file. My husband and I have never heard of the deceased loved one.

Either this is very sloppy business practices or it is one heck of a scam! I replied that we don't know this person and I filed a complaint with the BBB. If I receive anymore letters my next step will be to file a complaint with the Attorney General's office and anyone else that might be helpful. Anyone else out there have this experience? WE DO NOT HAVE a policy with you.

I have never heard of of this company until I received the two letters from you. WE HAVE NEVER HEARD of the so called deceased relation either. Your job now is to find out who has sent these letters to me, and why? Most important, I never want to hear from your company again!

I've been dealing with Banner Life Insurance since December 1st. It is now January 3rd and I still have not received my surrender check. I called about my first check that was sent and was told that it was sent out on the 11th and I still hadn't received the check when I called back two weeks later. It turns out that the person I spoke to lied to me because the check was cut on the 14th.

Why does this matter? I made the decision to cancel this check and send a FedEx for a new check to be sent via overnight due to the fact that I was told it was sent on the 11th and based on this timeline. I felt something must've happened in the mail. Nope, turns out the check was cut and sent on the 14th. 2 weeks later I call and request to send a FedEx label and they agree to let me use a FedEx label.

Two days later = 2 1/2 weeks from the first check being sent I receive the check in the mail and call to see if the first check was cancelled and they say "Yes, the first check has been cancelled and the new check has been cut by our finance department. We're just waiting for the FedEx label. This was on January 31st. I was told the emails take 48hours to clear and I sent my email during the morning of the 29th and called during the evening of the 31st.

More than 48 hours. I then receive an email on January 3rd ( 4-5 days later) stating "Thank you for your email. The request has been received and is pending review. We are waiting for confirmation from our Finance Team regarding status of the first check, once the stop payment is confirmed, the new check will be issued." This is after I called on the 31st and was told the OLD check has already been voided and the NEW check has already been cut and we're now waiting for your FedEx label that takes 48 hours to process. So, I received response to an email I sent on the 29th on January 3rd with a response saying the new check will be issued (when I was told it was already cut), mentioning nothing about the FedEx label which is the whole point of my first email.

This has been constant back and forth to deal with this and I've honestly never had one pleasant phone conversation with this company. I'm now going into the first week of 2021 and still have not received my check. This is ridiculous and the fact that customer service is like this for a company that deals with death and loss is mind blowing.

Worst company ever. I've tried updating a policy for a month now with no success. I've sent documents via fedex that are repeatedly lost. I'm not sure how to trust a company if it can't track simple paperwork. They have motivated me to move my business elsewhere.

Beware! I had Banner Life Insurance for 3 months. My wife and I both got Policies and thought everything was OK. I saw the money coming out of my account so I thought nothing about it. (again we had 2 policies) So i go to the mail 9/15/2018 and get the mail. I have a letter saying my wives policy had not been paid. (when we set them up we set up auto payments from the same account.) The letter was dated 9/10/2018 and told me I had until 7/23/2018 to pay the 2 months payment.

It was a small amount. I would have paid it but I don't have a time machine so wives policy is gone. No call, no other notice. I am so glad we only had them 3 months, could you imagine paying for years and having this happen to you. I called them and they offered no help I quickly canceled my policy (which was almost 3 times the price.) If you are that backwards I don't want to work with you.

Your policy documents are not available online and they are not provided when you renew your policy. If you need a copy of your policy it will cost you $25 for a "processing fee". Horrible customer service from a company that obviously only cares about money.

Found this great place for my life insurance plan. Their team is excellent and they really took care of me. Thanks for all the help and I hope I never have to actually use my plan!