Twiw Insurance Service

Critical: Professionalism, Quality, Responsiveness No answer from around 5 of the people working there. Just trying to get through to one person but have called countless times over the past few days and left a voicemail. No call back. Super unprofessional.

After being a customer for over five years I finally had to deal with my broker. I had a vehicle removed from my policy well over a year ago, however my agent disregarded me removing the vehicle and left it on my policy. The level of disregard for the customer is beyond belief. I was brushed off well my broker flirted with the FedEx driver, opposed to doing her job, and helping me.

My agent has been no help, and never answers her phone. I keep getting sent to her voicemail and the message states she's out of town. She's in the office actually just not working and the office was empty. It seemed I was being disregarded due to the fact I can't speak English well. I'm gladly going to move my insurance to a different company with a broker who is willing to help me. Terrible customer service.

Terrible Customer service. I was sent to voicemail and informed my agent was out of town. When I finally was able to get through to a representative I was told I wouldn't be able to come in and I had to set an appointment. I disregarded that advice and went ahead and came in only to see My "out of town" agent and a customer free office. Instead of assisting the nonexistent customers or answering the phone like they should've been they were more inclined to flirt with the FedEx delivery driver. Been a customer for over 5 years and have numerous policies. All will be cancelled and moved to a company that has insurance brokers that care about being insurance brokers.

Professional and personal service. They have been right by our side through the entire Thomas Fire rebuuld

I go hear for a variety of seminars regarding different aspects of safety. Every seminar has been very good, full of useful information. Presentations are always well thought out, and they provide great handouts to assist you with implementing.