Loss, of any kind, is traumatic. Be a person, not a suit, and you'll know true success. Words spoken by West's Insurance Agency's founder in 1929 still embodied in our customer service model today. No call centers or (800) numbers; just caring, responsive, trained professionals ready to help you protect and grow your business. We're experts in finding affordable and complete auto, home and all types of personal insurance for you and your family. Request a quote and let us find the right coverage for you.
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NT24-The Nurse Triage program and training offered by West's is paramount for meaningful long-term savings. The time and energy we save by using Nurse Triage to start the claim process is now used serving our community and growing our business. She has provided valuable insight and specific language to use when talking to adjusters to minimize claim-related headaches to preserve our staff resources and close claims quickly. It's essential to have good coaches on your side. Claim Intake- The West's Team has made a significant impact on our business.
Reviews (3)
Corby Lamb
Apr 07, 2020
My experience with the entire team at West's has been exceptional. As a multiple small business owner, having a team that is responsive and attentive to all the details and differences in the needs of my businesses is critical. In addition, their communications, guidance, and accommodations during these COVID-19 challenges has been above and beyond outstanding. I would highly recommend them for any insurance needs.
Vijai Singh
Jan 11, 2020
If you want to add insult to injury this is the company to use. Dealing with this Covid 19 pandemic is bad enough but at the same time getting ripped off by these guys is just criminal. Despite having details confirmed in writing many times this company still inappropriately pulled funds out of my account. Then they say they can't automatically refund it yet because of Covid 19? They were able to automatically withdraw it though. I guess it is only allowed in one direction during a pandemic. Still waiting for my full reimbursement.
Ray C.
May 03, 2019
Had a commercial policy there for a few years. Initially, I had good experience with Luke. Some how he left the company and Mike took over my account and it was still decent (he response to my email/call). Near end of 2018, I was notify Mike is no longer there and Carolyn took over my account and this is the worst experience I had with any insurance company.
She won't reply email nor call. we had to change our policy coverage due to moving to a new office, contact her during end of 2018, again in Feb, March. it is not until I copy their office main email address I received a reply. not to mention the changes she made are all wrong. Had to cancel our policy and move our business else where to another company that actually cares about their customers.
She won't reply email nor call. we had to change our policy coverage due to moving to a new office, contact her during end of 2018, again in Feb, March. it is not until I copy their office main email address I received a reply. not to mention the changes she made are all wrong. Had to cancel our policy and move our business else where to another company that actually cares about their customers.
