At Michals Insurance, your protection is our top priority. We help you understand your insurance needs. We explain complex coverage options. We clarify choices. Most of all, we help you assemble insurance coverage that leaves you assured that you are fully prepared for any unexpected event. As a Trusted Choice independent agent, we are dedicated to you and are committed to treating you as a person, not a policy. We work with a wide range of quality, reliable insurance companies and can provide coverage options for any business or personal insurance need.
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For nearly half a century, Michals Insurance has served the insurance needs of families and businesses locally, nationally and internationally. Family-owned and operated, our independent agency takes a personal, positive, and practical approach that helps clients make smart insurance choices. We offer automobile, home, business, and life coverage through leading insurance carriers that share our focus on customer care.
Michals Insurance provides quality insurance choices for families and individuals throughout the state of Massachusetts. We specialize in finding the right coverage for your needs. Whether you are just graduating college, getting married, starting a family, sending a child off to college, or planning your retirement, we can help you find the perfect insurance policy.
Reviews (6)
Manas Amirkhan
Jan 01, 2020
Totally UNPROFESSIONAL! I DON'T RECOMMEND this agency to anyone! I'm very UNSATISFIED AND UNHAPPY with this place! Don't even waste your time and money on them! I'm sure you can find way better place to go! I'm not really willing to write this review now BUT I waited more than a month to do it just not to be emotional and be objective, may be it can be helpful for someone.
They don't take care of anything, Irresponsible and treat you like a "offender". They accuse you when you just want to get your money back for cancelled policy but they keep charging you, they accuse you and get so unhappy and mean when you just want to figure out "what to do when your vehicle got flooded" and you need their help, just because you have so many questions and have no idea what to do and come to them.
They will treat you like soccer ball from agent to insurer, and insurer to agent. Just fun for them but no results until you keep calling, emailing and at the end show up at their office. When people seek agents they hope that they will get help to understand their policies and hope that agent will help to deal with the insurance company because they know more details and handle it better than customer.
I had "full coverage" policy for my car and was paying for it monthly around $250. A month ago due to the rain storms my car got flooded when it was parked on the street. I found my car flooding in 18-20 inches of paddle. So insurance company estimated total lost for my car. It took them more than a month to write me a check and all this time I rented a car, now they saying that car rental is not covered by policy How come it's not covered if I had "full coverage"?
And also I had to do everything myself like taking care of my car, dealing with the insurance company, and everytime I call Michals they would say "yeah we will take care of don't worry and I wait for weeks hoping they are working on my case and When I call them back to ask what's happening cause I didn't hear from them in a while they would say oh I'm gonna call insurance company now Can you send me your paperworks" like WHAT it's been a MONTH now!
What the heck you were doing all this time even I had to find out by myself who is working on my case at the insurance company when they would transfer me from one to another operator for half hour just to find the person who is in charge for my claim. RIDICULOUS! I hoped to get proper help from Michals and staying with them in the feature because I live nearby.
But I figured I would rather STAY AWAY from them. Because I feel like they don't care at all about you and just forget about your case which is not completed yet. Also charged me for already cancelled policy and I sent them email showing plates cancellation two weeks ago and stopped by today to see what's going on. And of course he called insurer just in front of me What can I say. just be more interested in your customers and their needs if you want to keep your customers LOL. By the way the insurer was Arbella.
They don't take care of anything, Irresponsible and treat you like a "offender". They accuse you when you just want to get your money back for cancelled policy but they keep charging you, they accuse you and get so unhappy and mean when you just want to figure out "what to do when your vehicle got flooded" and you need their help, just because you have so many questions and have no idea what to do and come to them.
They will treat you like soccer ball from agent to insurer, and insurer to agent. Just fun for them but no results until you keep calling, emailing and at the end show up at their office. When people seek agents they hope that they will get help to understand their policies and hope that agent will help to deal with the insurance company because they know more details and handle it better than customer.
I had "full coverage" policy for my car and was paying for it monthly around $250. A month ago due to the rain storms my car got flooded when it was parked on the street. I found my car flooding in 18-20 inches of paddle. So insurance company estimated total lost for my car. It took them more than a month to write me a check and all this time I rented a car, now they saying that car rental is not covered by policy How come it's not covered if I had "full coverage"?
And also I had to do everything myself like taking care of my car, dealing with the insurance company, and everytime I call Michals they would say "yeah we will take care of don't worry and I wait for weeks hoping they are working on my case and When I call them back to ask what's happening cause I didn't hear from them in a while they would say oh I'm gonna call insurance company now Can you send me your paperworks" like WHAT it's been a MONTH now!
What the heck you were doing all this time even I had to find out by myself who is working on my case at the insurance company when they would transfer me from one to another operator for half hour just to find the person who is in charge for my claim. RIDICULOUS! I hoped to get proper help from Michals and staying with them in the feature because I live nearby.
But I figured I would rather STAY AWAY from them. Because I feel like they don't care at all about you and just forget about your case which is not completed yet. Also charged me for already cancelled policy and I sent them email showing plates cancellation two weeks ago and stopped by today to see what's going on. And of course he called insurer just in front of me What can I say. just be more interested in your customers and their needs if you want to keep your customers LOL. By the way the insurer was Arbella.
Robert Castagna
Jul 18, 2019
Karo Gyulakian
Jun 26, 2019
I don't usually write reviews, but Michael's Insurance gave me the exceptional service that is rare. They are quick to get things done; existing, new policies accidents etc., As a small business owner it's important to trust the people I work with. And I appreciate all they have done over the years for me. Karo
Stacy X.
Jan 31, 2018
I used to go through Michals Insurance for my automobile insurance. I loved Michals when my original agent, Vanessa, was working there. When Vanessa left, Leann took over my policy and I regret to say she has the worst customer service. Everytime I'd try to ask her a question, she would talk over me as if she knew what I wanted to ask her. When I asked her to explain the various charges and when the policy expired, she huffed and said "what part of this do you not understand?" For someone who works with the public on an everyday basis, you'd figure she'd be a little nicer to her policy holders. If you decide to go through Michals, pray to whatever God you believe in that you don't get Leann as your agent.
Laura Haskins
Dec 10, 2016
Sheryl Chase
Mar 11, 2015
AWFUL - I just called gave my name and reason for calling. I was speaking with the General Manager Jorge. He did not have the courtsey of remembering my name or even the reason I was calling! He did not give me the level of service I expect. When I told him I was concerend about the level of service I was receiving from him - he had the nerve to suggest I take my business elsewhere!
I have just called another agency and will be leaving Michals forthwith. When I call a company who provides service to me, I would expect you to listen to who I am and why I am calling. I do not think that is much to ask for - but he sure must have felt that way. I am not ashamed or afraid to list my real name in this post. I hope that he get's the message but I doubt it. If you want poor service from a company that does not know you or care about you - Call Michals.
I have just called another agency and will be leaving Michals forthwith. When I call a company who provides service to me, I would expect you to listen to who I am and why I am calling. I do not think that is much to ask for - but he sure must have felt that way. I am not ashamed or afraid to list my real name in this post. I hope that he get's the message but I doubt it. If you want poor service from a company that does not know you or care about you - Call Michals.
