Set up in 1917, our firm has evolved into a complete service insurance agency with offices in Hillsboro, Ohio and Cincinnati, Ohio. We currently serve over 3,000 families and individuals and over 500 business concerns. We are dedicated to a high level of excellence in all that we do and to establish a company relationship of mutual trust and service with each of our customers.
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Reviews (18)
Sky Shelby
Apr 12, 2022
Jason Armstrong
Dec 14, 2021
If there was a rating higher than 5-stars, they would get it! Gibbs Insurance Associates goes above and beyond in the level of service and expertise they provide. Initially, they were very helpful with the amount and type of coverage we needed that instilled confidence that we were adequately protected. They take time to get to know you and your family and you're treated like a family member and not a policy number when you reach out with a question.
The true testament to their service is when you need them. Recently, I had a fender bender that required my car to be towed. From the scene of the accident, I reached out to Gibbs Insurance Associates to make them aware of the situation and confirm what needed to be done. Immediately, they put me in contact with a body shop where my car would go and helped to line up a tow truck and rental car.
During the next few hours, they made sure everything went smoothly and that my car made it to the body shop and that I was in my rental and on my way. I never expected them to help me as much as they did and I surely didn't expect it to go as smoothly as it did. When you are protecting some of your most important assets, you want to work with a company that goes above and beyond with their service and expertise, Gibbs Insurance Associates are those people.
The true testament to their service is when you need them. Recently, I had a fender bender that required my car to be towed. From the scene of the accident, I reached out to Gibbs Insurance Associates to make them aware of the situation and confirm what needed to be done. Immediately, they put me in contact with a body shop where my car would go and helped to line up a tow truck and rental car.
During the next few hours, they made sure everything went smoothly and that my car made it to the body shop and that I was in my rental and on my way. I never expected them to help me as much as they did and I surely didn't expect it to go as smoothly as it did. When you are protecting some of your most important assets, you want to work with a company that goes above and beyond with their service and expertise, Gibbs Insurance Associates are those people.
Rebecca Falanga
Aug 25, 2021
Ken Schroeder
Dec 01, 2020
Steven Barger
Nov 14, 2020
Linsey Griffith
Nov 26, 2019
Kathy has been defrauding my dead parents estate for insurance premiums for over a year- despite my notifying her last April and May of both their deaths and instructing her to cancel their insurance policies. When the owner Jonathan was made aware of Kathy's theft in June of this year he said he would make sure he fixed it. Instead, the next week, I received a bill for even more money they want to illegally pursue from the daughter of two people who died within 61 days of one another.
As though losing both my parents wasn't hard enough, Kathy at the Hillsboro office has been completely inept, then called me a liar- saying my parents weren't dead! The owner Jonathan should have fixed his employees' mistake and refunded the money to the estate but instead, he is pursuing even more money from them. Shame, shame, shame. Scammers and thieves. Do not do business with this company.
As though losing both my parents wasn't hard enough, Kathy at the Hillsboro office has been completely inept, then called me a liar- saying my parents weren't dead! The owner Jonathan should have fixed his employees' mistake and refunded the money to the estate but instead, he is pursuing even more money from them. Shame, shame, shame. Scammers and thieves. Do not do business with this company.
Patrick Shiels
Dec 09, 2018
Jon and his team did a thorough review of our personal insurance before we became a client a few years ago. They identified areas where we needed to add and possibly subtract. Our coverage is now up to date and meets our needs. They also were able to save us money in the process. The customer service is great and, most importantly, I know they will be there to help advocate if/when the opportunity presents itself.
Gary Stephens
Jan 27, 2018
Mustang Media, Inc invited Dave Fenner of Gibbs & Associates Insurance in for a review of our coverage several years ago. Our preexisting insurance coverage proved to be deficient in key areas and overly broad in others resulting in inflated premiums. We made the switch and now have a provider and coverage tailored to our unique needs as a broadcaster with much lower premiums. The service provided by Gibbs & Associates has been outstanding. Highly recommend.
Carol Ann Schwartz
Dec 20, 2017
We have had our insurance through Gibbs Ins for years. They are great at following up and were extremely helpful when we had a leak in our basement. We had heard horror stories about other insurance companies not covering for replacements and we had no problems. We are very happy with their service and attentiveness.
Sheila Thomas
Dec 14, 2017
Michelle Cimis
Dec 06, 2017
Kim Fairley
Nov 19, 2017
For years, I've been with Gibbs Insurance despite countless attempts by other companies to sell me what they say are better, cheaper, or more all-inclusive policies. I tell them I've been with Gibbs for a reason. They're a family owned business and they treat me like family. I can call with a claim or problem and they immediately take care of it. They have people skills, great customer service, knowledge of the industry, and will work for you. I can't recommend them enough. If you buy Gibbs Insurance, you'll be protected.
Krystal Weddington
Nov 18, 2017
Sam M. CCoy
Oct 01, 2017
We've been clients for nearly 20 years and have always had great service. No matter what we call about, they always are able to give a quick response or will research and respond quickly. I've never had to call and remind them that I am waiting for an answer. They truly define what customer service should be.
Grounds Pro
Sep 26, 2017
Andrew Heath
Aug 14, 2017
I had a great experience with Seth Phillips of Gibbs Associates Insurance. Insurance for home and auto is a big life decision and there are a lot things to take into consideration. I was a bit overwhelmed with all that this decision entailed. Seth was able to explain everything and answer any questions in terms that I understood. He brought potential scenarios to my attention that I previously gave zero thought. At the end of the day I walked away with better coverage for my family at a lower price than my previous provider. That's a hard combo to beat. Highly recommend.
Justin Davis
Jun 12, 2017
I am highly impressed with the quality of service provided by my agent Seth Phillips. He always goes above and beyond to explain and answer any policy questions, and hand delivers all my documents to me personally. Seth has a great personality and it is very comforting putting your trust and insurance needs in his hands. I am a customer for life!
Robert Rutherford
Jun 01, 2017
Wouldn't be without Gibbs Insurance Associates in the construction business! We receive knowledgeable, caring, and professional guidance from Jim Gibbs & each associate we do business with here. Sheri Walker is our go to associate, but we have found that all who represent Gibbs Ins. Assoc. are first class in service, knowledge of insurance, and taking care of their clients. These folks are truly a team of excellence in the insurance business.