In 1923, the late Raymond Wilcox established the agency as Westfield Mutual Insurance Agency. He was joined by his son, Malcolm in 1937, then his grandson, Scott, in 1962. In 1990, 4th generation Robert Wilcox came on board. Today, under the Wilcox Insurance Agency banner, Bob continues the mission founded over eight decades ago: to seek out and supply superior insurance products, to constantly monitor industry trends and opportunities for our customers, and to provide top-notch solution to all our customers, every day, for every question, for every claim.
Reviews (10)
Kurt Langheld
Apr 26, 2022
Quanda Williams
Mar 27, 2022
Marlene Menard
Mar 07, 2022
Lisa Fox is amazing! When I registered my car in MA the RMV never sent a title to me. I called Lisa Fox and she copied all of the paperwork to prove that the title was paid for and that I never received it. We sent it to the RMV and within two weeks I had title in hand. In the meantime Lisa called to follow-up and ease my mind that the title was on it's way to me! Now that is outstanding customer service!
Leroy Williams
Feb 28, 2022
Karen Mccarthy
Jun 16, 2021
We have been customers for 30+ years, and they are fantastic. Not only are they very knowledgeable, competent, and efficient, they are also friendly and caring, especially during a stressful time such as an auto accident or home damage. They are always willing to answer questions patiently, and explain exactly what's involved. Wonderful customer service and great people to work with.
New update, May 2021: Just wanted to post a quick review about Kim's fantastic customer service. She researched various policy options to save me a significant amount of premium dollars, explained everything very clearly, and made the enrollment process easy and painless. She is also a very nice person and you can tell she really cares about her clients and giving them a wonderful customer service experience. I would highly recommend Dowd and Kim in particular.
New update, May 2021: Just wanted to post a quick review about Kim's fantastic customer service. She researched various policy options to save me a significant amount of premium dollars, explained everything very clearly, and made the enrollment process easy and painless. She is also a very nice person and you can tell she really cares about her clients and giving them a wonderful customer service experience. I would highly recommend Dowd and Kim in particular.
Sandy Kenyon
May 31, 2021
My Mom passed away. The house was sold so we needed to cancel her paid up policy. Even though I was not personally a customer Carol at Dowd Insurance Agency kept in touch with me and went above and beyond to make sure we were refunded the advanced premium. As a realtor I would highly recommend calling them for your insurance needs. Sandy Kenyon, Realtor
Jordan Phelps
Mar 07, 2021
Kim Downing
Feb 14, 2021
Kathleen Magoon
Nov 29, 2020
My experience with the Dowd Agency has exceeded my expectations! I believe that Carol Bliss and Jacqueline Routhier have both been exceptionally helpful, professional and responsive. Carol continuously looks out for the best price on my homeowner's insurance, while Jacqueline followed up on an issue I had on my car insurance a year ago! I would highly recommend this agency without reservation because of their employees dedication and service to their customers.
C. Redmond
Nov 24, 2020
Lori in the Ludlow office is the best insurance agent I ever had. Very responsive, friendly, and very helpful. I have never had to worry about anything with her. I wish there was more than just 5 stars. I would give her 10 stars. I would highly recommend her to all of my friends, family, and co-workers.