Fortner Insurance Service

We have been with Fortner for at least 10 years. The insurance increases every year, so last year I talked to the agent about switching to another company. He advised he didn't think it would make any difference and sounded to me as if he just didn't want to go to the trouble to do that. This year I am calling and checking other agencies to see if I get a better response.

Was quoted quotes for home and auto when it came time to sign they tried to increase the auto quotes 600 dollars more then wanted then brought it down still 84 dollars more no big deal then sends a message to raise homeowners by 128 dollars

I called in to my agent Karla a couple weeks ago and requested that we put full coverage on a truck that I was trying to rent for the weekend. She called me back explaining that since it was a flatbed the underwriters would not put full coverage on it considering that it was a commercial vehicle. I had big plans for memorial weekend to haul our camper back home and if I didn't get this vehicle insured my plans would have been spoiled.

After putting more effort into it She called me back and said that she was able to get the underwriter to cover my truck that I was renting. Very pleased with her and her efforts!

When I was in need for a better insurance plan for my auto, I contacted Fortner Insurance through their website. An agent by the name of Mindy was quick to respond, and had everything sorted out exactly to perfection! I strongly recommend them for your peace of mind.

I had been with Fortner Insurance well over 10 years and always received excellent service, and they were always quick to communicate policy changes quickly. until recently. I encountered more than a few issues in the last couple of months, but like I expressed previously, I was always happy and chose to overlook this as just happenstance, since they were always friend and helpful. However, the last issue was my breaking point.

My auto-pay was not set up, to which I was told by a Fortner staff member that it was the insurance companies error, but when I received my policy for the next 6 months, sure enough there was a late fee, and when I inquired about it, I was told our payment was late. I then let the insurance company know that I was told this was their error, and they told me it wasn't their error at all, they never received any communication regarding auto pay, so I was lied to.

Not to mention the bill was incredibly high. I shopped around and found both auto and home policies with the same coverage, but saving me $1800.00 a year. When I called Fortner and spoke with the staff member that was handling my accounts and terminated my policies with them, she never once expressed that she was sorry that she lost our business, neither by phone, or email. Business they had for over 10 years that was always paid and on time, which told me I made the right choice to move to another company.

The team at Fortner has always been willing to answer all of our questions, even if it involves research, and suggest what would be the best options for us to get the most value and protection for our money. They have offered excellent customer service and we are very pleased with our insurance company. Bill and Merrill Drummond

Fortner Insurance has proven to be a valuable asset to my business by providing me with needed coverage at rates that just blow everyone else out of the water. If you're a business owner, do not get coverage until you've given Anthony Gillen a call at Fortner Insurance Services. Arrow Heating & Air Conditioning Service

Our account was sold to Fortner by another agency. We had always been pleased with the former company. but somewhat concerned about the sale. Met with the Fortner staff for a "long" hour. Left feeling quite pleased with the staff. Every need since has been quickly answered. Highly recommend Fortner.