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We have developed refined processes that elevate operations, create efficiencies, and increase customer service levels. Fostering a culture of continuous innovation is essential in today's fast-paced environment. Columbia, SC - Seibels is pleased to announce another successful implementation for its client, Gulfstream.

Seibels Business Process Outsourcing give insurers the freedom to focus on what matters most. Our policy services are designed to help you adapt quickly to market changes, maximize opportunities, and improve efficiencies at a managed cost.
Services
We believe that our people are our most valuable asset and the heart of our operations. Our team is determined to represent your company in a way that honors your brand and business initiatives. Take comfort in knowing your reputation is in the best of hands. Our core values-respect, collaboration, accountability, and transparency-are ingrained in our team members' daily routines.
Our policy services provide carriers with efficient back-office support throughout all stages of the policy lifecycle-from policy processing, rating, and underwriting to policy issuance and customer support. Our knowledgeable and experienced team members undergo rigorous training to ensure exceptional customer service is always extended to agents and policyholders on behalf of the client.
Seibels Claims Services is our full-service claims organization designed to help risk managers simplify the claims handling experience, improve loss ratios and customer service levels, and decrease loss-adjusting expenses. We eliminate inefficiencies and increase productivity to elevate your operations.
Payment processing and the methods by which customers prefer to pay have changed greatly in the last 5-10 years. Customers expect a process that is seamless, provides various options for making payments, and the ability to take care of these payments at their convenience. Throughout the policyholder journey, payment processing is often the most frequent interaction between carrier and customer, and some say it is the greatest opportunity to improve the customer experience and retention.Our Financial Services empower insurance carriers to offer payment plans and processes that work best for their business, agents, and policyholders.
Reviews (10)
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Madd Hatter
Dec 19, 2021
Before you decide to take the position they have offered you, understand that everyone here is expendable. They thrive off of the term TEAM MEMBER when in all honesty you're only as valuable as a penny with a hole in it. Don't get me wrong the benefits are great. Perks could be better, but depending upon who you work for depends on your experience there.

Don't bother with trying to get to know the COO. She's on a power trip and isn't the easiest person to work with. The CEO spends hundreds of thousands of dollars for the company to continuously lose contracts and business. They will so much as gladly hold your hand as you walk out the door as they don't care to keep you. Communication isn't clear from anyone within upper management.

I feel as though he genuinely just doesn't care about the place anymore. Layoffs are very much a part of this job and the working environment is so toxic that everyone is quitting simultaneously. They can't keep up with change and don't work to embrace it. They've been promising a hybrid schedule for a while and still have yet to deliver anything to us because the COO is too busy walking around with her nose in the air and while her henchmen are steady brown-nosing instead of working to keep employees.

My honest opinion: go back to your employer and ask them for a counteroffer if you desire to get a raise or whatever is that you want from your employer. Because Seibels will not be looking to value you, your time, your effort, or your work.
Diamond Pringle
Sep 28, 2021
Really wish I checked the reviews before accepting the position. There are some good workers there but others are unprofessional and the system itself is unorganized. Turn overrate is so high because of how much drama is caused in the environment for no reason. The vibe of the place when you are a new comer feels like you stepped into unwanted territory. The job itself is easy but the company itself is definitely not it.
Warkena
Sep 28, 2021
Critical: Professionalism, Quality, Value Negative energy in the work place, older employees lying in order to get the younger employees out, DISCRIMINATION, favoritism, no set schedule/breaks, HR is terrible, Ann & Kristy are trouble makers on the second floor
Lisa Facen
Jul 13, 2021
They received 1 Star because you had to give a least one. My experience with this company was the absolute worst. They are not professional and the turn over with this company is crazy. You literally can be assigned an adjuster and the next day they are gone with no communication given. The adjusters are rude and not helpful at all. This experience with this company made an already stress situation of losing your home even worse. No compassion. NASTY
L. Morrison
Feb 11, 2021
Critical: Professionalism, Quality, Value Terrible place to work, they cannot retain or hire people at this point due to new leadership.
Tami Long
Nov 04, 2020
Critical: Professionalism As an former employee of this company, I can say it is a terrible place to work. Owner made a poor decision in more recent promotions.
B. I.
Feb 26, 2019
Company seems to be more hostile under recent leadership changes. Seems like great employees are leaving. Hard to tell where the provider ends and where the client begins due to dual roles between provider and client. Just my opinion though.
Jonathan Perez
Dec 24, 2018
I'm currently dealing with a claims adjuster (Karlos Williams) who represents this company. I don't know if they are all like this or if it is just him but this guy takes weeks to respond. WEEKS. Even took a whole month to respond without any form of communication. Actually, did that TWICE. I am currently losing income from my rental property because of this situation.

Claim was opened early October and I've been doing my part as far as responding and providing any information requested from me as soon as requested but when it comes to him getting back with me or my contractor he disappears for weeks. I mean, it only takes a minute to respond to an email or make a phone call. I understand people get caught up but c'mon, weeks?!

A whole month? Nah. It's been 6 months since the claim has been opened and since the very beginning I've been dealing with nothing but absurdness. They coded my claim as a catastrophic loss when it was a leak from the A/C. They sent an adjuster out without scheduling a time/day. He literally just called my phone saying he was "on the way". I really thought it was a scammer at first.

And now I gotta deal with the unresponsiveness from the claim adjuster. As patient as I've been, this whole experience has been terrible. Like I said, I don't know if all of them are like this. I'd hope not. I'm just simply posting my experience thus far.
Stacy Weaver
Nov 16, 2018
Absolutely awful. This company is handling my claim for damages following Hurricane Michael. I filed a claim on October 10 just hours after the storm cleared and met with a field adjuster (another 3rd party) on October 19. It is almost seven weeks post filing of my claim and I have no adjusters report, no payment to begin repairs to my home, have not been notified if my loss of use claim is approved and have received no directions on how to file my personal property losses.

I have paid out of pocket for water remediation and tear down to prevent further damage to my home. My desk adjuster does not answer her phone or return my phone calls and while the claims reps when dialing the 1800 number are very friendly and helpful they are only able to do so much. My home continues to sit and I am unable to hire any contractors to begin any work and can not even plan for where my family will sleep in January.
James Inzirillo
May 20, 2018
After being pressured to settle for half the money when I wasn't even at fault still waiting for the check. I sent all the paperwork needed a month and a half ago. I called the rep (Joe) i was working with and he said my paperwork was misfiled(and me admitted he didn't put the right claim number down) Considering I had someone sign for the paperwork listed in the reps name that was interesting. He said he reissued the check a week ago. Now he tells me the check was "lost" so they had to resend another check. There is no excuse for this!