Valley Insurance Associates

I have been with Viviance for quitre a few years. I had a claim due to the covid shutdown and was straight out denied. My agent then retired. The new guy has renewed my policy, but in 2 years, he has never called or met with me. Customer service is severly lacking.

Nicole did a great job! She listened to our needs, she provided great advice regarding coverage, she found quality options at a great price. overall we were very impressed! Thanks much Nicole!

We were recently contacted by Claire Weber to inform us she reviewed our policies and believed they were under insured. She provide quotes from a second underwriter and discussed the quotes several times taking plenty of time to answer our questions and provide changes. It was such a positive experience in these difficult times. We can't thank her enough.

Heather Langrehr has been extremely helpful, timely, and responsive to any questions we have on our home, auto, and motorcycle policies. She is thorough and professional. As a former insurance agent myself, I understand the value of these characteristics when cultivating new business and renewing existing clients. Heather goes the extra mile to keep us updated on changes as they pertain to our coverages.

We left a 20+ year relationship with our former agent and we couldn't be happier with Heather and Vizance and the carriers you represent. Thank you for making our move to your agency 2 years ago so transparent and seamless!

Agent Dave Ellenbecker gave excellent, professional, and timely service. By using his services, we are now enrolled in insurance policies that give us better coverage at better prices. Highly recommended!

Was helped by Dave Ellenbecker and he was super professional, helpful, and helped me find better policies at much better prices than what I had and was paying for. Thank you!

The five star is for my Personal Insurance Advisor, Sharon Fischer, who is always a pleasure to talk to and very helpful along with going out of her way to do so. We have spoken on the phone quite a few times, and there are always some good laughs as well as getting things accomplished. She is a great asset to the company.

Sharon is our agent and she is amazing. She has dealt with us on properties and vehicles. She goes above and beyond--!-the best agent I have had.

When our former insurance agent retired, we ended up as clients of this group (they must have acquired his business/client list). We were fine with that, at first - until repeated issues that are frankly unacceptable when they result in leaving us exposed/uninsured. At one point they renewed a homeowner's policy and reverted to our former address (a home we no longer own); they also have auto-renewed an umbrella policy we had when we owned a rental property - a policy we asked to have discontinued when we sold that duplex.

Two years in a row now they have also billed our bank for our homeowner's policy renewal, despite the fact that we do not escrow funds for that, we pay that bill directly, and we have specified the bill is to come to us. Instead, we receive a cancellation notice as our first "heads up" that the bill is already past due. That risks our credit rating, and also triggers our mortgage holder to initiate their own policy due to the non-payment of our own, and creates a huge cascade of problems that we then have to correct.

All of these issues could be avoided if the agent did minimal customer service, like keeping the correct property and billing addresses straight. I could go on with additional issues, but, you get the picture. We are clearly just a number to them. In fact, they do not seem interested in periodically reviewing our family's needs. They just set us on auto-pilot for billing (and can't even get that right) and collect their fees. for what, I'm not actually sure. We are actively shopping around in the hopes of ditching this agency as we certainly cannot feel safe in their "care."

We have been insured through Vizance, Inc. for several years now, and we decided to keep our insurance through Vizance even when we moved to Colorado. The company is one of the top-rated insurance agencies in the country, and their emphasis on good quality and professional people they employ shows in the quality and value of the insurance our professional agent, Brie Barker, set up for us. Brie is always responsive to our contacts, and we know she is giving us top-notch, professional service. I recommend Vizance, Inc. without any reservations!

I have worked with Debbie Leitz for all my insurance needs for numerous years. Debbie is extremely knowledgeable and efficient and she has always been responsive to any questions or needs that I have. Debbie is a pleasure to work with and I highly recommend her to anyone looking for an insurance agent!

I have been with this insurance for over 5 years. Sue is my representative and has been so wonderful. My calls and emails are responded to timely and Sue even reaches out when there are changes I can make to save money. They are just great to work with.

Kate Horvath, is always professional and responsive! I have always felt like she has the best interest of me and my family in mind! I have recommended Kate to many people! Heads and tails above every agent I have ever worked with!