Capstone Ins

Stayed Far away From Advocate. The So Call Worker Never Helps Me Had Identity Thief By A Fake Movers. And Amanda Walks Out The Door. Very Bad Company They Hurt You Worst. No Food. And No one Cared? Then I Had Another So Call Worker Compromised. My Phone. I Had Them Under investigation. Stayed Away From Them. Offs The Streets. They Are Getting Them. Very Hurt. All Criminals Too

Micheal was living at adovcate group in newton he was good kids and he was my son i miss him dearly i put into home so he can get some help thinking i did right thing by getting some hel for my son ge had oast away in group for entire weekend the staff never went up stairs to see if was ok he had past away and they never wrnt check on him when in group they to check on patients are ok they supposed to do room check and i krpt czlling group the whole weekend the staff didnt want go up stairs to see if was ok i kept calling to advocate group and speaking to staff ask in to and check and see if my was there i pleaded with him and he said no repeating call his cell phonehe wouldn't not go upstairs and check on him if he would went upstairs and do his job my don micheal would be alive today this group need to held accountable for there action.

Wonderful organization working hard to improve lives every day.

I have been evalkulated many times by pes and have had great service.i wonder who it was to keep david on as a pes worker/he is dissrespectfull and rude.very insensitive and doesnt seem to like his job.the nurses even complain.does justice, fire him, he doesnt care.

This organization is reprehensible. Their group homes are a huge problem. They are poorly managed, under-staffed, and often dangerous, with many abuse incidents between clients and recurrent issues with drug and alcohol use. In many, if not most, clients receive few if any of the services Advocates is mandated to provide them as a Massachusetts state mental health contractor, including services as basic as food stamps and transportation. Clients are often simply warehoused so Advocates can collect money from state contracts, then neglected, receiving few if any actual mental health services.

If a client improves at an Advocates group home, it is despite their living environment, not because of it. Problems stem from top down incompetence and massively too low salaries and credentialing for middle management positions, particularly clinical program managers supervising group homes. For example, clinical program managers - who are supposed to run group homes for psychotic clients 24/7 - are only paid $46,000 in cities where yearly rent averages $24,000, immediately becoming rent overburdened unless they work second jobs.

Very few long term Advocates group home program managers are licensed in any mental health field. If they were, they would be working jobs paying living wages in eastern Massachusetts. They are not even required to have college degrees. These need to be experienced licensed master degree social workers paid at least $65,000 a year, or the group homes will continue to be nightmares.

You can't scrape the bottom of the barrel here. Many group home managers are completely unqualified and incompetent for their positions. One was a repeat college dropout who only showed up to a full time job a few times a week and eventually got demoted to an entry level position after a client died in their group home from medical symptoms. Another was a 22-year-old girl straight out of state university who had no idea what she was doing and got demoted because she continually threatened to call the police on her clients whenever they manifested bipolar symptoms, instead of doing anything to help them.

Neither of those people was fired. That would entail Advocates acknowledge it did something wrong by hiring and retaining them for so long. They were just moved to lesser, non-management positions, continuously collecting $35,000 a year funded by tax payer government contracts while doing little real work. That gets to the fundamental problem: Advocates leadership refuses to acknowledge or address their organization's enormous structural problems.

They refuse to properly train, certify, monitor, and pay their staff, or weed out bad apples, and instead resort to constant prevarication, doubling down on a farcical narrative of institutional infallibility. Although many Advocates employees are great, caring people, and some clients may receive decent care in some circumstances, the corporate leadership itself is toxic.

This prevents good people from fully supporting their clients. There is also a clear racial component to the leadership issues. Almost all the lowest paid direct care staff are immigrant people of color, while almost all of their higher paid supervisors, up to the highest leadership, are underperforming white Americans. The direct care staff are typically better educated in their own countries than the people they work for, massively harder working, better all-around people.

But they perform all the menial tasks. Absolutely disgusting. Advocates.inc is the mental health equivalent of private prison contractors who are given state contracts because they cost less, but provide terrible services that jeopardize their clients' welfare and safety. The Commonwealth of Massachusetts should either no longer subsidize this, and other similar corporate entities and manage these institutions directly, or properly supervise them as federal law mandates while providing them more funding.

This is the best agency you could choose.i cane to advacates in 1983 broken and now i am living on my own with the help from them, independanti am comming up on 30 years sober fron substances in febuary.there couseling and pes are very helpfull and suportive to

Agency is one of the more chaotic, poorly trained and managed, and clinically reckless I have interacted with. It is beautiful to me that, at least in their downtown Framingham location, their agency is housed in a medical building named after a drunk politician who drove a woman off a bridge and left her there to die and then ran away without taking responsibility. It's an excellent metaphor for how this agency actually operates.

I have been going there for a while and they get worse every year. They are all about the money and not about giving quality service. Staff changes too much, it's upsetting and disruptive. My med. subscriber left their employment because, I've been told, they are awful to work for and I was supposed to have a 1 hour intake with a new person. Nothing has changed with me, same meds I have been taking for years.

No need for a 1 hour appointment for exactly the same info that is already in my file they just want to bill the insurance company for the appointment. I didn't go to the appointment because my meds HAD ALREADY RUN OUT AND THEY WOULD NOT REFILL UNTIL I WENT TO THE APPOINTMENT. Since I didn't go to the appointment because my meds had run out and they wouldn't refill (and I had been without anything for a few weeks and had withdrawn from them already) they closed my case and told me to look elsewhere for mental health care. Ironically, now that my case is closed they tell me they will prescribe meds for me in the interim while I find a new place. They are totally irresponsible. Wake up people, it's not about you, it's about their bottom line.

The CBFS (community based flexible services) program within Advocates inc. is horrible. The staff behave like cold hatred rude college kids. I would never recommend this program to anyone. Most of their senior outreach clinicians and program managers are dishonest and act like they are better then there client. As there is also a very high washout rate for these individuals as well.

Meaning that they will quit their job after six months or so. The staff on the clinical team often times bully the client. As this is not fair to the people who need this form of support. I personally think the states money is being wasted on this FAILED program! Also, many of the clinical staff have a radical and unrealistic philosophy on their clients safety.

They also think it is okay to lie and belittle the people that they provide support to. This is so WRONG! I couldn't feel any better after voting for Donald J. Trump because he would never want to see America's money being Wasted on this SICK! agency! Good taxpayers money should never be going to a place like this. I truly hope Governor Baker cuts this TERRIBLE program if Trumpcare 2.0 passes or for anyother reason he can. This program with many radical left-wing Authoritarians within it should be DEFUNDED for the right reasons. The clients need support NOT abuse.