Highlights include: save at time of cancel, program activation and sale, cross-sell, up-sell, down-sell programs, recovery programs for failed electronic payment, outbound call prior to lapse, online enrollment with sales. The Challenge: To provide a client with the necessary administrative services for identity and personal information breaches and credit monitoring.
Services
Our vast experience of over 30+ years has made driasi what it is today: a global-leading provider of business outsource problem solving, with an instinctive commitment to excellence underlying everything we undertake. Soon after inception in 1982, driasi began to "make its name" in the world of insurance and financial product administration, quickly gaining a reputation for being the premier choice of banks, insurers, brokers, associations, and other major corporate organizations.
Our inbound and outbound call center expertise includes sales lead conversion, surveying, list updating, up-sell and customer retention services. Best-in-class telephony systems, call recording and monitoring capabilities, and our proprietary work-flow staffing matrix together deliver top of the line customer experience for our clients - from niche organizations to leading global brands.
Reviews (3)
Catherine Friedman
Oct 18, 2021
My first call resulted in a rude customer service rep, and no receipt of the policy information packet that she assured me she would be mailing. Called again today, waited on hold for 1 hour! The rep who picked up was nice, and said they would mail me a copy of my policy. 2 minute call after waiting on hold for an hour is not acceptable. We will see if I get a certificate in 2 weeks. Only reason 1 star is because the guy was nice this time.
Anne M.
Nov 16, 2018
My Union Fidelity Life Insurance policy notified me that this company would be taking future payments. Also called INSADM or Insurance administrators. I think it just took over the policies that existed and don't offer insurance themselves. They seem very unprofessional. They take my automatic payments from my credit card every 6 months. They send no bills just take the payments and send no confirmation emails.
Recently my card was full and I noticed the payment didn't go through. I received no notification from them that the payment was denied. I looked for the company online and found a website that with my account number brought up my name and address and policy but didn't show due dates or info that my payment was denied. I called them and they told me they do not have a website. Weird, huh?
What kind of company today does not have a website that you can look up your info and pay or whatever? And what did I find online? If I didn't contact them would my policy just be defaulted and they would never tell me? Then I try to collect and they tell me nothing is due me because I missed a payment? How do I know this is even a real company and not some fake person taking my money? I think they lay low hoping no one in the family knows you have life insurance so the family doesn't collect when you die.
Recently my card was full and I noticed the payment didn't go through. I received no notification from them that the payment was denied. I looked for the company online and found a website that with my account number brought up my name and address and policy but didn't show due dates or info that my payment was denied. I called them and they told me they do not have a website. Weird, huh?
What kind of company today does not have a website that you can look up your info and pay or whatever? And what did I find online? If I didn't contact them would my policy just be defaulted and they would never tell me? Then I try to collect and they tell me nothing is due me because I missed a payment? How do I know this is even a real company and not some fake person taking my money? I think they lay low hoping no one in the family knows you have life insurance so the family doesn't collect when you die.
D. Smith
May 27, 2016
