Highlights include: save at time of cancel, program activation and sale, cross-sell, up-sell, down-sell programs, recovery programs for failed electronic payment, outbound call prior to lapse, online enrollment with sales. The Challenge: To provide a client with the necessary administrative services for identity and personal information breaches and credit monitoring.
Catherine Friedman — My first call resulted in a rude customer service rep, and no receipt of the policy information packet that she assured me