Our Commitment to our Clients To supply you the highest possible service to your group insurance requirements. We will show you competitive plan designs and rates with various carriers in the state. We will supply you with different contribution strategies for cost effective solutions for all stages of employees.
Reviews (10)
Patricia Blecha
May 17, 2022
I have been dealing with the ridiculousness of this company's absolute refusal to pay their share of my medical bills since October 2021. It is now May of 2022 and despite telling them EIGHT SEPARATE TIMES that I do not have secondary medical insurance, they keep claiming I do. Do not use this company. If your job offers insurance through them in any way, don't take it. They refuse to listen and you end up having to do their job yourself.
Eric Main
May 10, 2022
I used to like them. but they are awful. If you are considering an employer and insurance is important to you I would pass. They refused to provide me with an eligibility letter. First they said they couldn't email it to me & said they would only fax it to me. Then I said well why don't you just upload it to your guys secure website. Apparently their website isn't secure enough for them to send me a message with an eligibility letter.
I have serious concerns about their cyber security & will be contacted department of health and human services to discuss that. How does an insurance company not have the confidence that their website is secure enough for an eligibility letter. I don't want my information getting out there & they need to make some security updates.
I have serious concerns about their cyber security & will be contacted department of health and human services to discuss that. How does an insurance company not have the confidence that their website is secure enough for an eligibility letter. I don't want my information getting out there & they need to make some security updates.
Pingue N.
May 05, 2022
Ameriben is the worst. Since my employer switched to using their services instead of dealing directly with BCBS, it has been a nightmare plus added stress and anxiety. Claims are processed incorrectly as out of network instead of in-network when they are in-network. They can't explain why one out of many claims with the same provider is treated as out of network when everything else is in network.
They never have the answer when you need it and would often refer you to your provider as if the provider is the one processing the claim on their end. They don't want to give access to the local department processing the claim to address the questions. They will say it takes 14 to 30 days to have an answer but yet 3 months later no updates. How is it possible that the insured call on 2/28 for example and clearly state that it is an emergency but yet they take 20 days to send the questions to the right department? Claims are denied with no explanation whatsoever even when the plan is exactly the same as in prior years with the service being provided with in network provider as well, the only difference being Ameriben is now the middle man. This is ridiculous. I blame my employer for this because they are trying to be cheap by using a third-party company to manage employees benefits.
They never have the answer when you need it and would often refer you to your provider as if the provider is the one processing the claim on their end. They don't want to give access to the local department processing the claim to address the questions. They will say it takes 14 to 30 days to have an answer but yet 3 months later no updates. How is it possible that the insured call on 2/28 for example and clearly state that it is an emergency but yet they take 20 days to send the questions to the right department? Claims are denied with no explanation whatsoever even when the plan is exactly the same as in prior years with the service being provided with in network provider as well, the only difference being Ameriben is now the middle man. This is ridiculous. I blame my employer for this because they are trying to be cheap by using a third-party company to manage employees benefits.
Angela Wenger
Apr 17, 2022
I cannot recommend AmeriBen for your employee benefits. They don't have email capabilities for loss of coverage letters and take 3 days to respond to emails. I don't feel the health and needs of my loved one and partner in life has been respected or taken care of and I am disappointed in AmeriBen. I requested a loss of coverage letter for my husband on 02/21/2022, I needed this letter by 03/01/2022 or sooner. they said they would mail me one and it would take 10-14 days.
On 03/01/2022 I let them know the serious nature of my situation and that my husband was without coverage and I didn't have the letter and I needed it, I asked if they could email it to me. It took another 3 days for them to respond. In their response they said it would be another 7-10 business days and that they could not email the letter. I wish they would have taken a letter, walked to a printer, scanned the letter and then taken that email and sent it to me.
This would have been cheaper, been better on the environment, taken about the same amount of time as it does to print and mail, and I would have felt heard and taken care of.
On 03/01/2022 I let them know the serious nature of my situation and that my husband was without coverage and I didn't have the letter and I needed it, I asked if they could email it to me. It took another 3 days for them to respond. In their response they said it would be another 7-10 business days and that they could not email the letter. I wish they would have taken a letter, walked to a printer, scanned the letter and then taken that email and sent it to me.
This would have been cheaper, been better on the environment, taken about the same amount of time as it does to print and mail, and I would have felt heard and taken care of.
Doug Hagen
Mar 26, 2022
Ameriben is the worst insurance company ever. It is impossible to contact them with questions or claims. They have it set up that way. Called 3 times, waiting an hour on hold, then they hung up on me. I tried contacting them through their chatbox online. The same thing happened. I am going to report them to our Human Resources Department and to our State Attorney General. Stay far away from Ameriben. Good Lord. They have a 2.3 star rating on Google. I have never seen any company near that low.
Anastasia Golston
Mar 04, 2022
Ameriben customer service online work is racially profiled and accepted these actions are accepted by the managing personnel. The instructor below intentionally ignored the questions of Black employees in training and answered only caucasians. One black female was terminated because she expressed herself about being overlooked and was concerned about her success working with the company.
I took a mental health day because I didn't agree with them terminating the young lady and now their concerned about my attendance, but what about when I sent you the picture of the instructor holding a child while teaching and you didn't respond? we aren't allowed to hold our babies or grand children. I asked several question and she never answered but you are concerned about my attendance? Wow she is why your company will never flourish and yes your equipment will sent back to you. I will not stop here I'm headed over to my lawyers office NEXT!
I took a mental health day because I didn't agree with them terminating the young lady and now their concerned about my attendance, but what about when I sent you the picture of the instructor holding a child while teaching and you didn't respond? we aren't allowed to hold our babies or grand children. I asked several question and she never answered but you are concerned about my attendance? Wow she is why your company will never flourish and yes your equipment will sent back to you. I will not stop here I'm headed over to my lawyers office NEXT!
Athena Marie
Jan 25, 2022
Having AmeriBen with my employer is an absolute nightmare! I've waited over an hour and a half for service, on 2 separate occasions without EVER speaking to an agent. Unable to create an online account. The service is truly dishonorable, with respect to their "core values". Nonsense. Now, for the 3rd time, I am waiting for a representative for an hour and 11 minutes, and counting.
If you have other options to choose from when electing yearly benefits with your employer, do yourself a favor and choose a different insurance plan! I spend entirely too much money in benefits to be disregarded.
If you have other options to choose from when electing yearly benefits with your employer, do yourself a favor and choose a different insurance plan! I spend entirely too much money in benefits to be disregarded.
Lydia Shirey
Jan 15, 2022
If I could give 0 stars I would. I can't get ahold of anyone at the company. They claim to have "Unbelievable and Incredible Support, " which I suppose is true since it's unbelievably and incredibly horrible. How is a company still in business when they seem to make it their job to wait out their customers on hold so they don't have to answer questions and shirk their responsibilities?
Mike
Jan 07, 2022
Master Tater
Dec 24, 2021
I have had an incorrectly processed claim(in network processed out of network) that has had zero resolution and nothing but the same excuse for 6 months. Been told numerous times it's fixed and they would communicate back to me and the hospital. Bill with hospital is over 2x out of pocket max and about to go to collections and still no help. Never had an issue before, just hope you never have an issue because who knows if it will ever get resolved
